Mortgage Specialist Assistant

Royal Bank of Canada; Gatineau; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading financial institution in Gatineau is seeking a mobile Mortgage Specialist to support sales objectives by managing client contact and transactions. The ideal candidate is bilingual in English and French, self-motivated, and well-organized. This role offers competitive compensation and a focus on continuous development within a collaborative team environment.

Benefits

Comprehensive Total Rewards Program

Performance-based bonuses

World-class training program

Qualifications

• Sales-oriented, self-motivated, and able to thrive in a fast-paced environment.
• Strong computer skills; bilingualism in English and French required.
• Extremely well organized with the ability to multi-task and prioritize.

Responsibilities

• Support top producing Mortgage Specialist in meeting sales objectives.
• Manage client contact and correspondence efficiently.
• Ensure operational guidelines adherence for transaction processing.

Skills

Client Centricity

Communication

Critical Thinking

Curiosity

Tools

Microsoft Office

Job description

Overview

Job Summary

Job Description

What is the opportunity

Supports top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently.

What will you do

• Consistently provide superior responsive service to client fax / e-mail / telephone requests
• Consistently provide superior responsive execution and delivery of client transactions / requests
• Familiar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutions
• Demonstrates personal commitment to ensure skills and knowledge are up-to-date and meet position requirements
• Takes the initiative to keep informed of current events market news and internal information on RBCnet and applicable internal sites
• Manages Mortgage Specialists e-mail / mail proactively responding to correspondence / requests and prioritizes for Mortgage Specialist to read
• Ensures Mortgage Specialists diary is effectively time managed to create capacity for all required activities
• Manages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and records
• Ensure the mortgage Specialist s needs are proactively identified and provide the documentation and information necessary to perform their duties.

What do you need to succeed

Must-have

• To support the position of a mobile Mortgage Specialist you should be sales-oriented self-motivated self-managed and thrive in a fast paced environment
• You must be able to consistently provide superior responsive service to client requests in order to build customer loyalty and trust
• You must be extremely well organized with the ability to multi-task and prioritize
• You are an energetic and enthusiastic team player who pays attention to detail
• Strong computer skills
• Strong knowledge of the mortgage process and Home Financing products is an asset
• Bilingualism (English and French) required as you will regularly serve our clients with English and French-speaking needs.

Whats in it for you

We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.

A comprehensive Total Rewards Program including performance based bonuses flexible benefits and competitive compensation

Leaders who support your development through coaching and managing opportunities

Work in a dynamic collaborative progressive and high-performing team

A world-class training program in financial services

Job Skills

• Client Centricity
• Communication
• Critical Thinking
• Curiosity

Additional Job Details

• Address: 425 BOUL ST JOSEPH, GATINEAU
• City: GATINEAU
• Country: Canada
• Work hours / week: 37.5
• Employment Type: Full time
• Platform: PERSONAL & COMMERCIAL BANKING
• Job Type: Regular
• Pay Type: Salaried
• Posted Date
• Application Deadline
• Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.

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Required Experience

Unclear Seniority

Key Skills

Loan Origination, Sales Experience, Microsoft Office, Financial Services, Customer Service, Organizational skills, Communication skills, Military Experience, Fair Housing Regulations, Inside Sales, Outside Sales, Word Processing

Experience : years

Vacancy : 1