Mississauga: Personal Banking Associate (Fixed-Term)

TD Bank Group; Mississauga; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Canada Trust in Mississauga is hiring a Personal Banking Associate on a fixed-term contract. You will engage customers with day-to-day banking needs, guide them to the right solutions, and educate them on digital banking options across mobile, ATM, and online services.

Strong communication and a proactive attitude are essential as you support frontline staff with transactions, ensure accurate documentation, and contribute to process improvements that enhance the customer experience.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC or equivalent – within 90 days of start date.
• Post-Secondary or Undergraduate degree (in related field) preferred.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve non-standard issues and report to management.
• Recommend improvements to branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is compliant with regulations and TD's Code of Conduct.
• Help build a positive and equitable work environment by promoting team effectiveness and sharing industry knowledge.

Skills

Strong communication

Customer service

Self-starter

Time management

Education

High School diploma

Post-secondary or undergraduate degree

Tools

MS Office

Branch software

Job description

TD Canada Trust in Mississauga is hiring a Personal Banking Associate on a fixed-term contract. You will engage customers with day-to-day banking needs, guide them to the right solutions, and educate them on digital banking options across mobile, ATM, and online services.

Strong communication and a proactive attitude are essential as you support frontline staff with transactions, ensure accurate documentation, and contribute to process improvements that enhance the customer experience.