Membership Services Officer

Canadian Association of Labour Media; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prominent non-profit organization located in Calgary is seeking a Membership Services Officer to provide comprehensive labour relations services to its members. The ideal candidate will possess strong organizational and communication skills, a Bachelor’s degree in a relevant field, and experience in a union setting. Key duties include monitoring collective agreements, assisting in collective bargaining, and presenting educational courses. The organization is committed to diversity and inclusion in its work environment.

Qualifications

• Minimum of two years experience in a Union setting preferred.
• Valid driver’s license required.
• Familiarity with filing systems and AUPE policies necessary.

Responsibilities

• Provide labour relations services to members.
• Monitor and enforce members’ rights in Collective Agreements.
• Assist in the delivery of AUPE services and education courses.

Skills

Demonstrated working knowledge of labour legislation

Organizational skills

Interpersonal skills

Communication skills

Ability to work under pressure

Leadership qualities

Education

Bachelor’s Degree in Business, Economics, Political Science or related field

Job description

Membership Services Officer

Please be advised that a Membership Services Officer position is available with an initial work assignment in Calgary within the Labour Relations department.

Summary of Duties

The Membership Services Officer position is a responsible position where Labour Relations assignments are performed in areas identified by AUPE. The focus includes, but is not limited to, providing labour relations services to existing members (i.e. grievance handling, contract interpretation, Local/Chapter administration), presenting AUPE sponsored education courses to the membership and assisting in collective bargaining as assigned.

Qualifications

Education

• Bachelor’s Degree in Business, Economics, Political Science or a related field would be an asset.

Knowledge, Skills and Abilities

• Demonstrated working knowledge and understanding of labour legislation and Collective Agreements.
• Demonstrated ability to communicate with and relate to staff, membership, media, the public and outside organizations.
• Demonstrated organizational, writing, research, communication and interpersonal skills and leadership qualities.
• Ability to deal effectively with co-workers, members and others under stressful conditions.
• Ability to work against specific deadlines and be able to work well under pressure.
• Ability to exercise tact and judgment.
• Ability to display the attributes of self-motivation and individual initiative.Having background knowledge of the labour movement in general, and AUPE in particular, is an asset.
• Must possess a valid driver’s license.

Experience

• Previous: At least two (2) years of previous experience is needed, preferably in a Union setting.
• On the Job: Nine (9) months on the job to become familiar with the filing system, database, computer systems, related programs/software, and AUPE policies and procedures.

Key Activities

• Membership Servicing
  • Monitor, advise on and enforce members’ rights and entitlements contained in various Collective Agreements.
  • Monitor, advise on and enforce members’ rights and entitlements on WCB, Return to Work, Duty to Accommodate, Occupational Health & Safety and other employee related issues.
  • Assist and advise Local/Chapter Officers in carrying out their duties.
  • Assist in the development and delivery of AUPE services for the membership.
  • Assist Locals/Chapters and members, as required, in a variety of areas.
• Membership Education
  • Assist in the presentation of courses sponsored by the Union.
• Negotiations
  • Assist Union Representatives assigned to Negotiations in Collective Bargaining, when assigned to do so.

About AUPE

AUPE is the largest public sector union in Alberta and represents approximately 103,200 jobs across the province in four sectors including: healthcare, education, government services, and agencies, boards and commissions. AUPE represents roughly:

• 20,800 direct employees of the Alberta provincial government;
• 68,400 health care employees at public, private, and not-for-profit health care providers, this includes auxiliary nursing care employees and the general support services employees of Alberta;
• 10,800 in the education sector, who work in support roles at fifteen post-secondary institutions and three school boards across Alberta; and
• 3,200 boards, agencies, and commissions employees who work for a variety of mostly public sector employers like municipal governments.

AUPE is committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. We strive to provide a supportive and respectful environment, free of bias, where each employee feels valued. Together our opinions, strengths, experiences, and diverse backgrounds ensure full and equal participation for all in our community.

How to apply

If interested, please submit your cover letter and resume, referencing job ID 25-58, no later than 4:30 pm on January 16, 2026.