Member & Client Experience Banking Advisor

Relevance; Témiscouata-sur-le-Lac; On-site; CAD 45,000 - 62,000; Full time

Benefits offered by this job

Annual bonus

Flexible vacation

Pension plan

Health insurance

Telemedicine

Telework equipment reimbursement

Job summary

Desjardins invites applications for a full-time on-site Member/Client Experience Advisor. You help members with transactions, offer personalized financial solutions, and promote Desjardins products across channels, ensuring a welcoming, secure experience.

You'll support clients by explaining digital tools, refer opportunities to colleagues, stay updated on products, and adhere to compliance and risk controls while delivering exceptional service and developing relationships.

Qualifications

• High school diploma or related field required.
• Knowledge of French is required.
• Understanding of security measures and internal controls.
• Familiarity with Desjardins products and services and distribution networks.

Responsibilities

• Support members and clients by guiding them to digital tools and self-service transactions.
• Contribute to business development and maintain relationships through service delivery.
• Assist members and clients who have encountered fraud or irregularities and refer to appropriate partners.
• Stay updated on standards, products, and services in the field.
• Adhere to compliance, security, and risk management rules.

Skills

French language

Customer service

Communication

Fraud awareness

Data entry

Compliance

Security awareness

Education

High school diploma

Job description

Desjardins invites applications for a full-time on-site Member/Client Experience Advisor. You help members with transactions, offer personalized financial solutions, and promote Desjardins products across channels, ensuring a welcoming, secure experience.

You'll support clients by explaining digital tools, refer opportunities to colleagues, stay updated on products, and adhere to compliance and risk controls while delivering exceptional service and developing relationships.