Member Experience & Banking Solutions Advisor

Desjardins Group; Chaudière-Appalaches; On-site; CAD 52,000 - 62,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Wellness expenses reimbursement and te

Eligibility-based benefits

Job summary

Desjardins Group is seeking a client experience advisory agent to assist members and clients with their banking transactions and promote Desjardins products on-site in Quebec. You will ensure a welcoming experience, listen to needs, and offer personalized solutions while promoting digital tools.

The role requires a high school diploma and at least two years of relevant experience, with French language proficiency.

Qualifications

• High school diploma or equivalent.
• Two years of relevant experience preferred.
• French language required.
• Other combinations of qualifications and experience may be considered.

Responsibilities

• Support members and clients by explaining technological tools and apps for do-it-yourself transactions.
• Contribute to business development and maintain relationships through service delivery.
• Assist members and clients dealing with fraud or irregularities and refer to appropriate partners.
• Stay updated on standards, products and services in your field.
• Adhere to compliance, security and risk management rules.

Skills

Action oriented

Communicates effectively

Customer focus

Diversity and inclusion

Nimble learning

Situational adaptability

Tech savvy

French language

Education

High school diploma

Job description

Desjardins Group is seeking a client experience advisory agent to assist members and clients with their banking transactions and promote Desjardins products on-site in Quebec. You will ensure a welcoming experience, listen to needs, and offer personalized solutions while promoting digital tools.

The role requires a high school diploma and at least two years of relevant experience, with French language proficiency.