Member & Client Experience Advisor

Relevance; Saint-Jérôme; On-site; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Defined benefit pension

Group insurance including telemedicine

Telework equipment reimbursement

Job summary

Desjardins is seeking a on-site, full-time member/client experience advisor. You will help members with banking transactions, promote products, and guide digital tools while ensuring a secure and compliant service environment.

Two years of relevant experience and a French language proficiency are required. The role emphasizes customer focus, effective communication, and ongoing professional development within a cooperative framework.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of relevant experience.
• French language proficiency required.
• Other combinations of qualifications and experience may be considered.

Responsibilities

• Support members and clients with banking transactions and digital tools.
• Promote Desjardins products and services across channels.
• Advise on technology solutions and prevent fraud or irregularities by referring to partners.
• Ensure compliance, security and risk management in daily work.

Skills

Communication

Customer focus

Tech savviness

French language

Adaptability

Education

High school diploma

Job description

Desjardins is seeking a on-site, full-time member/client experience advisor. You will help members with banking transactions, promote products, and guide digital tools while ensuring a secure and compliant service environment.

Two years of relevant experience and a French language proficiency are required. The role emphasizes customer focus, effective communication, and ongoing professional development within a cooperative framework.