Medical Office Assistant/ Clerk

Island Health; Nanaimo; On-site; CAD 38,000 - 40,000; Part time

Job summary

Island Health is seeking a Medical Office Assistant/ Clerk to support multi-site clinics in the Nanaimo region. The role involves scheduling, data entry, word processing, and provider billing to ensure smooth patient flow and accurate documentation.

The ideal candidate has Grade 12 and MOA training with two years of related health-care experience; Hospital-based experience with at-risk populations is a plus. Strong communication and multitasking skills are essential.

Qualifications

• Grade 12 education with Medical Office Assistant course or equivalent, plus healthcare experience.
• Experience working with at-risk populations is preferred.
• Demonstrated ability to organize, prioritize, and communicate effectively.

Responsibilities

• Provide clerical and medical office support including scheduling, word processing, and data entry.
• Assist providers with patient flow and care coordination across multiple sites.
• Handle inquiries from clients, physicians, staff and the public with professionalism.
• Operate related office equipment and maintain patient records with accuracy.

Skills

Teamwork

Prioritization

Communication skills

Typing 50 wpm

Word processing

Spreadsheets

Medical terminology

Equipment operation

Education

Grade 12 & MOA course

Tools

Clinical information systems

Job description

Medical Office Assistant/ Clerk - (236967)

Work Area (FBA Only)

Multi-Site

Yes

Travel Requirement

Travel between multiple sites may be required

Shift Start Time/End Time

0800-1600

Days Off

Rotating

Vacancy Type

Temp PT

Salary Range (Hourly Rate)

$27.26 - $29.16

Paid FTE

0.53

Worked BI-WEEKLY HOURS

37.50

Planned Start Date

Oct. 26 2026

Approximate End Date (For Temporary Assignments ONLY)

Aug. 11 2027

Pending Return of Incumbent

Yes

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Yes

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager or delegate, and working as part of an integrated administrative team, the Medical Office Assistant/Clerk performs a variety of clerical and medical office assistant duties including, word processing, scheduling, provider billing, data entry, composing and signing correspondence, typing medical and legal reports and documents from notes and/or recording devices. Answers general inquiries related to programs and services from clients, physicians, staff and the public. Assists primary care providers with the smooth operation and flow for patient visits and care.

QUALIFICATIONS:

Education, Training And Experience

Grade 12 education and graduation from a Medical Office Assistant course, plus two years' recent related experience in a health care setting; or an equivalent combination of education, training, and experience.

Experience working with at-risk or street-involved populations preferred.

Skills And Abilities

• Demonstrated ability to work effectively with others in fast-paced health centre environment.
• Ability to organize and prioritize multiple tasks and work roles.
• Ability to work as an effective member of an integrated administrative team.
• Ability to communicate effectively using all communication vehicles.
• Ability to type a minimum 50 wpm.
• Demonstrated proficiency in computer word processing, spreadsheet applications and specialized clinical information systems.
• Demonstrated ability to utilize and understand Medical Terminology.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.
• Ability to follow detailed instruction.
• Ability to use a high degree of tact and diplomacy in working with others.