Manager & Process Owner Payments Processing & Operations Centre (PPOC)

RBC; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Toronto seeks a Process Owner to oversee payments processing and operations. The role involves analyzing and redesigning processes to enhance efficiency and client satisfaction. Candidates must have experience with payments flows, project management, and strong communication skills. This full-time position offers competitive compensation and a collaborative work environment, with opportunities for personal and professional development.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

World-class training program

Opportunities for career development

Qualifications

• 3-5 years experience with end-to-end process review and documentation.
• Strong collaboration and stakeholder management skills.
• Experience with large data is a plus.

Responsibilities

• Perform analysis and execution of process reviews to improve payments processes.
• Identify efficiency opportunities using AI and automation.
• Design and document internal controls to mitigate risks.

Skills

Payments and wire processing experience

BESS and RFX applications

Project management skills

Strong communication skills

Excel skills

PowerPoint skills

Controls and Risk assessment knowledge

Education

University degree in Business or Computer Science

Job description

Job Description

WHAT IS THE OPPORTUNITY?

Payments Processing & Operations center Process owner supports the day-to-day execution of payments activities related to wire processing fulfillment and investigations. The objective of the Process Owner is to reimagine and redesign the work managed within PPOC by standardizing, simplifying and automating the processes within the broader team. Success is delivering transformational changes that achieve measurable improvements in both process efficiency, client and employee satisfaction. The manager Process Owner PPOC is responsible for the design, maintenance, reduction of risk and enhancing the overall efficiency and effectiveness of payments process flows.

WHAT WILL YOU DO?

• Performs full analysis and execution of process reviews (detailed data-based analysis, root cause identification, process mapping, controls identification, gap analysis, recommendations, implementation, documentation) to eliminate unnecessary steps and improve overall performance of PPOC payments related processes.
• Identifies opportunities for efficiencies, including optimization and transformation through more effective use of enablers/ levers around AI and automation.
• Anticipates operational risks and issues and tracks to resolution.
• Designs and documents internal controls to mitigate risks identified through process reviews.
• Promotes innovative or improved methods to achieve targets.
• Raises, tracks and works to the resolution of issues/conflicts; escalates to others as appropriate.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Payments and wire related processing flow experience.
• Working knowledge of BESS and RFX applications.
• University degree or equivalent experience (Business / Computer Science preferred)
• 3-5 years experience with E2E process review, process mapping, documentation, and remediation planning
• Project management and planning skills
• Strong oral and written communication skills with strong collaboration and stakeholder management skills
• Strong Excel skills and Powerpoint skills
• Solid knowledge of implementing Controls and Risk assessment frameworks

Nice to Have

• Experience with Large data
• Operational /process background with exposure to LSS (Lean Six Sigma) or process re-engineering preferred
• Interest in AI solutions applied to process optimization
• Change management minded
• Confidence in decision making and strategic planning
• Sense of urgency with ability to handle multiple demands

WHAT’S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Client Counseling, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Results-Oriented, Solutions Development

Additional Job Details

Address: 180 WELLINGTON ST W, TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-01-21

Application Deadline: 2026-02-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.