Maintenance 2

Coast Hotels Limited; Calgary; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Coast Hotels Limited is seeking a Maintenance 2 Ambassador to attend to general hotel maintenance requests and provide superior guest service while upholding safety standards.

You will perform repairs, report hazards, keep tools in good order, and support the Maintenance Supervisor. Strong communication, physical stamina, and a safety-focused mindset are essential.

Flexibility to work evenings, weekends or holidays is beneficial in delivering reliable hospitality service across shifts.

Qualifications

• Secondary school diploma required.
• 2+ years related work experience preferred.
• Knowledge of health and safety regulations is essential.
• Good communication, interpersonal and customer service skills expected.
• Ability to manage time and stay organized.
• WHMIS training is an asset.
• General maintenance and building trade experience is an asset.
• Able to work evenings, weekends and holidays.

Responsibilities

• Provide superior customer service and specialized maintenance services to guests.
• Perform moderately complex repair and maintenance tasks, report health, safety and security issues, maintain tools in good condition.
• Adhere to Coast Hotels’ quality and industry standards while completing tasks.
• Handle complaints and concerns when appropriate.
• Report inventory levels to Maintenance Supervisor.
• Follow safety procedures and policies in task execution.
• Ensure security of the property, ambassadors and guests while performing tasks.
• Demonstrate a superior customer service attitude with ambassadors and guests.
• Perform other duties as required.

Skills

Maintenance

Customer service

Communication

Health & safety

Time management

Stamina

Flexibility

Problem solving

Education

Secondary school diploma

Job description

The Maintenance 2 Ambassador will contribute to the overall success of the hotel by attending to general hotel maintenance requests and providing superior customer service to guests while completing tasks and fostering and maintaining Occupational Health & Safety standards for the hotel.

Responsibilities:

• To provide superior customer service and specialized services to Maintenance
• Performs moderately complex tasks in area of specialty, such as general repair and maintenance of the property, reporting all health, safety, and security problems, and ensuring all tools are kept in good working order and stored properly
• Adheres to Coast Hotels’ quality and industry standards when completing tasks
• Handles complaints and concerns where possible and appropriate
• Reports inventory levels to Maintenance Supervisor
• Follows established Occupational Health & Safety procedures and policies when completing tasks
• Ensures the security of the property, the Ambassadors and guests when completing tasks
• Demonstrates a superior customer service attitude with ambassadors and guests
• Other duties as required

Skills/Knowledge/Experience:

• Secondary school diploma required
• Minimum 2 years related work experience
• Knowledge of all tools, equipment, and processes needed to perform work
• Good communication, interpersonal, and customer service skills
• Physical mobility and stamina
• Strong knowledge of health and safety regulations
• Professional attitude and appearance
• Excellent time management and organizational skills
• Knowledge of the products and facility in area of expertise
• Ability to deal with high pressure environments
• Workplace Hazardous Materials Information Systems (WHMIS) training an asset
• General maintenance and building trade experience an asset
• Registration in an apprenticeship program an asset
• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Able to work a flexible schedule, which includes evenings, weekends and holidays