Room Attendant - FT

Clear Destination Inc.; Calgary; Hybrid; CAD 30,000 - 38,000; Full time

Job summary

Coast Hotels is seeking a Room Attendant to maintain cleanliness in guest rooms and public areas, contributing to guest satisfaction and a positive work environment. Availability on weekdays and weekends, with morning and afternoon shifts, is required.

Responsibilities include preparing rooms, changing linens, checking for deficiencies, and ensuring all safety measures and amenities are in place. Prior housekeeping experience is an asset; English communication is essential.

Qualifications

• 1+ year experience in housekeeping or similar role.
• Excellent customer service mindset and professional conduct.
• Strong written and spoken English communication.
• Physically capable of lifting up to 40 pounds and standing/walking for long periods.

Responsibilities

• Review room assignment sheet with Supervisor at start of shift.
• Clean and prepare rooms to Coast Hotels standards and safety guidelines.
• Change linens and ensure all amenities, drapes, windows and balcony doors are secured.
• Inspect rooms for deficiencies and report/submit work orders as needed.
• Return lost items to Housekeeping Office and maintain cart supplies.

Skills

Experience

Customer service

English communication

Physical stamina

Team coordination

Education

High school diploma

Job description

The Room Attendant will contribute to the overall success of the hotel by ensuring that the Coast Hotels cleanliness and hygiene standards are consistently met for all guest room and public areas of the Hotel. This position will also be responsible for maintaining a positive work environment in the housekeeping area while maintaining high internal / external customer service standards. This role requires availability weekdays and weekends as well as morning shifts and afternoon shifts.

Responsibilities:

• Reviews and discusses room assignment sheet with Housekeeping Supervisor at the beginning of every shift
• Is committed to working safely, including adherence to safety regulations, hygiene and cleanliness
• Follows Coast Hotels procedures for the cleaning and making up of rooms
• Changes linens in assigned guest rooms according to established policies and procedures
• Ensures that all room amenities are in place, and that all drapes, sheers, windows and balcony doors are closed and locked prior to room completion.
• Conducts daily inspections of assigned rooms for deficiencies and immediately completes work orders for the maintenance department
• Conducts room checks and informs Housekeeping of any discrepancies
• Turns in all lost & found items to the Housekeeping Office immediately upon leaving an assigned floor
• Ensures that the housekeeping cart is fully supplied, and that all needed supplies and equipment are in good working order
• Sorts recyclable items according to Coast Hotels recycling program guidelines
• Other duties as assigned by the Executive Housekeeper

Skills/Knowledge/Experience:

• Minimum 1-year experience in a similar position an asset
• Successful completion of high school education preferred, but combination of experience and education will be considered
• Physical requirements include the ability to lift, push and pull a minimum of 40 pounds, to stand and / or walk for an extended period of time, ability to stoop, kneel and reach, or perform repetitive foot and hand action, and the ability to bend at the waist
• Demonstrated ability to work in a fast paced, multi-tasking team environment
• Demonstrated superior customer service philosophy
• Good verbal and written English communication skills
• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Able to work a flexible schedule, which includes evenings, weekends and holidays