Mail Clerk

Recruit Action inc.; Southwestern Ontario; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Hourly salary of $17.95

Weekday schedule 8 am to 4 pm

On-site work

Job summary

Recruit Action inc. is seeking a detail-oriented office support professional for an on-site role in Southwestern Ontario. You will manage mail flows, assist with banking items, and support internal clients across multiple business units.

The role requires at least 5 years of customer service or data entry experience, strong MS Office skills, and the ability to lift up to 50 lbs. A high school diploma is required. The position offers a weekday schedule and on-site work in a dynamic environment.

Qualifications

• Minimum of 5+ years in customer service or data entry roles.
• Strong accuracy and privacy-conscious data handling.
• Proficiency with Microsoft Office applications (Outlook, Teams, Word, Excel).
• Ability to lift up to 50 lbs and meet physical requirements.
• Excellent organizational skills and attention to detail.

Responsibilities

• Receive, sort, and distribute incoming mail and courier deliveries.
• Handle outgoing mail and courier items accurately and on time.
• Distribute cheques, contracts, and statements to internal and external customers.
• Use web-based systems and internal mainframes to gather client information.
• Maintain email inboxes and process inquiries, scans, and print requests.
• Investigate and obtain new addresses for customers and resolve related inquiries.
• Assist with ad hoc projects and provide excellent internal customer service.
• Communicate with customers and colleagues to answer questions and address complaints.
• Answer calls, direct calls, and take messages.
• Record and file office activities, transactions, and reports; maintain filing and inventory systems.

Skills

Customer service experience

Data entry experience

Attention to detail

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

Discover an engaging opportunity in the insurance sector for our client, offering the chance to contribute to essential day-to-day operations, connect with internal partners, and gain valuable exposure to numerous business units within a collaborative service environment.

What is in it for you:

• Hourly salary of $17.95.
• Weekday schedule from 8 am to 4 pm.
• On-site work in a dynamic environment.

Responsibilities:

• Receive, sort, and distribute incoming mail and courier deliveries in a timely manner.
• Handle outgoing mail and courier items for customers and advisors accurately and within required timelines.
• Handle and distribute cheques, contracts, and statements accurately to internal and external customers.
• Use web-based systems and internal mainframes to gather client information and mailing instructions.
• Maintain email inboxes and process email inquiries, scanning requests, and print requests accurately and promptly.
• Investigate and obtain new addresses for customers and resolve related inquiries.
• Assist with ad hoc projects as required.
• Provide excellent customer service to internal partners.
• Communicate with customers, employees, and other individuals to answer questions, provide or explain information, and address complaints.
• Answer telephone calls, direct calls, and take messages.
• Compile, copy, sort, file, compute, record, and proofread information related to office activities, business transactions, records, and reports.
• Maintain and update filing, inventory, mailing, and database systems.

What you will need to succeed:

Required qualifications

• High school diploma.
• 5+ years of previous customer service or data entry related work experience.
• Capacity to meet the physical requirements of the role, including lifting up to 50 lbs.
• Demonstrated accuracy and attention to detail required to avoid privacy incidents.
• Proficiency with Microsoft applications, including Outlook, Teams, Word, and Excel.
• Capacity to keep information organized and confidential.

Preferred qualifications

• Clear and precise verbal and written communication skills.
• Teamwork and a positive attitude.
• Adaptability to fluctuating workloads and change.
• Multitasking, organization, and prioritization skills.
• Effective time management and independence.
• Analytical and problem-solving skills.
• Strong interpersonal and customer service skills.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.