Mail Administrator III

Robertson & Company Ltd.; Southwestern Ontario; On-site; CAD 20,000 - 29,000; Full time

Job summary

Robertson & Company Ltd. invites applications for a Mail Administrator III for a leading financial institution with North American reach. The on-site role is based in Waterloo, Ontario, and supports a 4-month contract handling mail, cheques, statements, and related tasks.

The position requires a high school diploma, 5+ years of customer service or data entry experience, ability to lift up to 50 lbs, and strict accuracy to protect privacy. Standard hours are 37.5 per week.

Qualifications

• High school diploma required.
• 5+ years of previous customer service or data entry related work experience.
• Ability to meet the physical requirements of the job including lifting up to 50 lbs.
• Demonstrated accuracy and attention to detail to avoid privacy incidents.

Responsibilities

• Ensure that all incoming mail and courier is received, sorted and delivered timely and that outgoing mail and courier is processed to customers and advisors.
• Accurate handling and distribution of cheques, contracts and statements to internal and external customers.
• Use web-based and mainframe systems to gather client information and mailing instructions.
• Maintain email inboxes with timely and accurate action of mail inquiries, scanning and print requests.
• Investigate and resolve inquiries.
• Assist with ad hoc projects as required.
• Provide excellent customer service to internal partners.

Skills

Customer service

Data entry

Attention to detail

Education

High school diploma

Tools

Mainframes

Job description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction

Prime Hires is seeking a skilled Mail Administrator III to join our client in support of an existing vacancy.

Contract Period: 4 months

Pay Rate: $18 per hour

Location: Waterloo, ON

Location Type: Onsite

Business Hours: Monday – Friday, standard 37.5 hrs/week

Job Responsibilities

• Ensure that all incoming mail and courier is received, sorted and delivered in a timely fashion and the timely and accurate handling of all outgoing mail and courier destined to customers and advisors.
• Accurate handling and distribution of cheques, contracts and statements to internal and external customers.
• Using various systems web-based and internal mainframes to gather client information and mailing instructions.
• Maintain email inboxes with timely and accurate action of email inquiries, scanning and print requests.
• Investigate and resolve inquiries.
• Assist with ad hoc projects as required.
• Provide excellent customer service to our internal partners.

Experience & Qualification Requirements

• High school diploma required.
• 5+ years of previous customer service or data entry related work experience.
• Ability to meet the physical requirements of the job. Some heavy lifting is required up to 50lbs.
• Demonstrated accuracy and attention to detail required to avoid privacy incidents.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.