Luxury Store Team Lead — Customer-Focused Growth

Roots; Kelowna; On-site; CAD 42,000 - 56,000; Full time

Job summary

Roots is seeking a Team Lead to connect leadership with sales associates, drive operational store functions, and motivate the team to exceed goals. Reporting to the Store Manager, you will support and cover in their absence and model exceptional service.

The role emphasizes selling culture, brand knowledge, and collaboration, with varied shifts including weekends and holidays. Join a Canadian lifestyle brand focused on quality and teamwork.

Qualifications

• 1+ year related experience in a retail apparel environment.
• Luxury retail experience is a plus.
• Proven ability to lead a sales team.
• Proven experience with POS management, daily banking procedures, and submitting timely reports.
• Strong organization, and problem solving skills.
• Passion for upholding an exceptional customer experience.
• Collaborate with others, yet be self-motivated.
• Available for varied weekly shifts, including weekends, closing and holidays.

Responsibilities

• Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge.
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
• Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store.
• Assist store management in conducting new associate onboarding and trainings.
• Coaches associates on customer service fundamentals and provides positive feedback.
• Assists in resolving customer service matters.
• Oversees and delegates tasks to team to best maximize efficiency of store operations.
• Communicates individual and/or team performance feedback to store management.
• Ensure team receives scheduled breaks and/or meal periods.
• Creates an open outward communication on the sales floor.
• Ensure adherence to all company policies, procedures and guidelines.
• Perform opening and closing procedures, and any inventory duties as directed.

Skills

Leadership

POS Management

Banking procedures

Organizational skills

Problem solving

Customer experience

Collaboration

Weekend availability

Job description

Roots is seeking a Team Lead to connect leadership with sales associates, drive operational store functions, and motivate the team to exceed goals. Reporting to the Store Manager, you will support and cover in their absence and model exceptional service.

The role emphasizes selling culture, brand knowledge, and collaboration, with varied shifts including weekends and holidays. Join a Canadian lifestyle brand focused on quality and teamwork.