Retail Team Lead - Luxury Apparel & Customer Experience

Roots; Newmarket; Hybrid; CAD 42,000 - 62,000; Full time

Job summary

Roots is seeking a Team Lead to bridge the leadership team and sales associates, assisting in store operations and motivating the team to exceed goals. The role reports to the Store Manager and provides coverage for the Store and Assistant Managers when needed.

You will model selling behaviors to promote an exceptional in-store experience for customers and employees. A strong focus on product knowledge, coaching, and teamwork will drive store performance.

Qualifications

• 1+ years related experience in a retail apparel environment, luxury retail experience is a plus
• Proven ability to lead a sales team; viewed as a leader among peers
• Proven experience with POS management, daily banking procedures, and submitting timely reports
• Strong organization and problem solving skills
• Passion for upholding an exceptional customer experience
• Collaborate with others, yet be self-motivated
• Available for varied weekly shifts, including weekends, closing and holidays

Responsibilities

• Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities
• Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store
• Assist store management in conducting new associate onboarding and trainings
• Coaches associates on customer service fundamentals and provides positive feedback
• Assists in resolving customer service matters
• Oversees and delegates tasks to team to best maximize efficiency of store operations
• Communicates individual and/or team performance feedback to store management
• Ensure team receives scheduled breaks and/or meal periods
• Creates an open outward communication on the sales floor
• Ensure adherence to all company policies, procedures and guidelines
• Perform opening and closing procedures, and any inventory duties as directed

Skills

Retail leadership

POS management

Customer service

Team building

Scheduling

Job description

Roots is seeking a Team Lead to bridge the leadership team and sales associates, assisting in store operations and motivating the team to exceed goals. The role reports to the Store Manager and provides coverage for the Store and Assistant Managers when needed.

You will model selling behaviors to promote an exceptional in-store experience for customers and employees. A strong focus on product knowledge, coaching, and teamwork will drive store performance.