Luxury Retail Team Lead: Customer Experience & Ops

Colonial Group; Banff; On-site; CAD 45,000 - 65,000; Full time

Job summary

Colonial Group in Banff, Canada, is seeking a Team Lead to bridge the leadership team and the sales associates, supporting store operations and motivating the team to exceed goals. Reporting to the Store Manager, you will model exceptional customer service and drive a positive in-store experience for customers and staff.

The role requires 1+ years in retail apparel, luxury retail a plus, proven leadership, POS management and reporting skills.

Qualifications

• 1+ years related experience in a retail apparel environment, luxury retail experience is a plus.
• Proven ability to successfully lead a sales team; viewed as a leader among peers.
• Proven experience with POS management, daily banking procedures, and submitting timely reports.
• Strong organization, and problem solving skills.
• Passion for upholding an exceptional customer experience.
• Collaborate with others, yet be self-motivated.
• Available for varied weekly shifts, including weekends, closing and holidays.

Responsibilities

• Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge.
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
• Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store.
• Assist store management in conducting new associate onboarding and trainings.
• Coaches associates on customer service fundamentals and provides positive feedback.
• Assists in resolving customer service matters.
• Oversees and delegates tasks to team to best maximize efficiency of store operations.
• Communicates individual and/or team performance feedback to store management.
• Ensure team receives scheduled breaks and/or meal periods.
• Creates an open outward communication on the sales floor.
• Ensure adherence to all company policies, procedures and guidelines.
• Perform opening and closing procedures, and any inventory duties as directed.

Skills

Leadership

Customer service

POS management

Reporting

Organization

Problem solving

Adaptability

Team collaboration

Tools

POS systems

Banking procedures

Job description

Colonial Group in Banff, Canada, is seeking a Team Lead to bridge the leadership team and the sales associates, supporting store operations and motivating the team to exceed goals. Reporting to the Store Manager, you will model exceptional customer service and drive a positive in-store experience for customers and staff.

The role requires 1+ years in retail apparel, luxury retail a plus, proven leadership, POS management and reporting skills.