Luxury Retail Store Leader

Tapestry; Calgary; Hybrid; CAD 80,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking an Acting Store Manager in Calgary to lead store performance, coach a dynamic team, and ensure exceptional customer experiences in a fast-paced luxury retail environment. You will drive sales, oversee operations, and maintain brand standards while fostering an inclusive store culture.

The role requires leadership experience in retail, a passion for people management, and strong knowledge of fashion trends.

Qualifications

• 1–6 years of leadership experience in retail or service industries.
• A passion for leading people and building motivated teams.
• Strong business acumen with a focus on results and operational excellence.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office; experience with retail systems like labor management, inventory, and sales reporting tools.
• Knowledge of fashion trends and market competition; curiosity for digital engagement.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Lead your store to success by driving sales, profitability, and productivity across all channels.
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
• Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results.
• Oversee daily operations including inventory management, payroll, and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards and inspire customers.
• Optimize staffing and scheduling to meet business demands and deliver seamless service.
• Foster a welcoming, inclusive environment where every team member feels valued and empowered.
• Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
• Serve as a brand ambassador, representing Coach in the store and throughout the community.

Skills

Leadership

Customer service

Communication

English proficiency

Team building

Fashion knowledge

Business acumen

Retail systems

Tools

Microsoft Office

Labor management systems

Inventory management tools

Sales reporting tools

Job description

Coach is seeking an Acting Store Manager in Calgary to lead store performance, coach a dynamic team, and ensure exceptional customer experiences in a fast-paced luxury retail environment. You will drive sales, oversee operations, and maintain brand standards while fostering an inclusive store culture.

The role requires leadership experience in retail, a passion for people management, and strong knowledge of fashion trends.