Luxury Reservations Specialist — Alpine Front Desk Expert

Post Hotel & Spa; Lake Louise; On-site; CAD 35,000 - 45,000; Full time

Benefits offered by this job

Subsidized staff accommodation in Lake

2 complimentary hot meals per day on

Discount on food and beverages at The+

Complimentary stays at CRMR sister

Staff rates at all CRMR properties

Employee Benefits Program

Relais & Châteaux employee stay

Staff events and recognition programs

Growth opportunities within The Post &

Annual wage and performance review

Job summary

Post Hotel & Spa is a Relais & Châteaux member located in Lake Louise, offering premier guest experiences within Banff National Park. This role supports reservations, guest inquiries, and front desk interactions to ensure exceptional service.

The position emphasizes call handling, accurate reservation data entry, and collaboration with the central reservations team to optimize inventory and guest satisfaction.

Qualifications

• Previous experience in a customer service or reservations role in hospitality.
• Proficiency in handling telephone inquiries and managing multiple lines.
• Strong computer skills with experience in reservation software systems.
• Excellent verbal and written communication skills.
• Detail-oriented with the ability to input and manage reservation data.

Responsibilities

• Answer incoming calls and assist with creating reservations, confirmations, and guest requests.
• Input FIT reservations via email and ensure timely response.
• Maintain knowledge of hotel services, rates, packages, and promotions.
• Actively selling inventory and upselling to higher room categories and packages.
• Coordinate with OTA bookings (Booking.com, Expedia) to ensure rates and stays align.
• Assist events planning with group blocks as needed.
• Manage room inventory and overbookings; collaborate with central reservations.

Skills

Customer service

Reservation handling

Telephone handling

Communication skills

Education

High school diploma

Tools

Reservation software

Job description

Post Hotel & Spa is a Relais & Châteaux member located in Lake Louise, offering premier guest experiences within Banff National Park. This role supports reservations, guest inquiries, and front desk interactions to ensure exceptional service.

The position emphasizes call handling, accurate reservation data entry, and collaboration with the central reservations team to optimize inventory and guest satisfaction.