Reservations Agent

Fairmont; Municipality of Jasper; On-site; CAD 23,730 - 33,798; Full time

Benefits offered by this job

Complimentary upgrades

Staff travel program discounts

1 complimentary meal per shift

Employee discounts on stays at Fairmon

Staff accommodation assistance

Job summary

Fairmont Jasper Park Lodge is seeking a Reservations Agent to join our luxury team in Jasper, Alberta. You will handle room reservations, respond to inquiries, and record guest information in Opera PMS and our central reservations system.

You will work closely with the Reservations Manager, delivering professional service, supporting upsell opportunities, and ensuring accurate confirmations while maintaining a gracious, guest-focused approach in a fast-paced environment.

Qualifications

• Minimum 1 year Front Office, Reservations or Sales experience required.
• Must possess professional telephone etiquette and have an excellent command of the English language.
• Typing skills, approximately 40 words per minute.
• Property Manager (Opera), and Microsoft Office applications experience an asset.
• Excellent knowledge of hotel facilities and surrounding areas.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Must be flexible with shift start/end times and available to work weekends based on operational needs.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Consistently offer professional, friendly and engaging service
• Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail
• Reserve hotel accommodations for guests in various market segments
• Accurately record all required reservation information in the Central Reservations System and Opera PMS
• Review and update reservations interfacing between the Accor Reservation Systems
• Ensure reservation confirmations are issued promptly and accurately
• Monitor Hotel Inventory to maximize Room Revenues
• Contribute to hotel’s upsell program by offering best suitable room types
• Provide support to Fairmont Global Reservations Centre with guest booking needs
• Understand special promotions and communicate information to departments
• Ensure cashier paperwork and journals are filed with Manager on duty daily
• Adhere to LQA standards and grooming policy
• Embrace the Fairmont brand and luxury in your role and interactions
• Other duties as assigned

Skills

Professional telephone etiquette

Excellent English language

Typing 40 wpm

Excellent communication

Organizational skills

Interpersonal skills

Problem solving

Flexibility with shift hours

Reliability

Ability to work under pressure

Tools

Opera Property Manager (Opera PMS)

Microsoft Office applications

Job description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

We invite you to join the world of luxury hospitality atFairmontJasper Park Lodge,asour new Reservations Agent.

What you will be doing:

Reporting totheReservationsManager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional,friendlyand engagingservice
• Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone,faxand/or E-mail
• Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments
• Accurately record all required reservation information in the Central ReservationsSystemand/or theOperaProperty ManagementSystem (PMS)
• Review and updatereservationsinterfacing betweentheAccor Reservation Systems
• Ensure reservation confirmationsareissuedpromptly and accurately
• MonitorHotel Inventory tomaximize Room Revenues
• Contributetohotel’supsell program by consistently offering best suitable room types according to guest needs and maximizing hotel revenue and earn incentiveper Company’s standards
• Provide support to our colleagues at Fairmont Global Reservations Centrewith guest booking needs.
• Understandspecial promotions and communicate information to various operational departments
• Ensure allcashierpaperworkand journalsare filedwithManageron duty on a daily basis
• Adhere to all LQA standards set up for the department
• Consistently uphold a professional and well-groomed appearancein accordance withthe company’s grooming policy
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Other duties as assigned

Qualifications

Your experience and skills include:

• Minimum1 yearFrontOffice, Reservations orSalesexperiencerequired.
• Mustpossessprofessional telephone etiquette and have an excellent command of the English language.
• Typing skills, approximately 40 words per minute.
• Property Manager (Opera), and Microsoft Office applications experiencean asset.
• Excellent knowledge of hotel facilities and surrounding areas.
• Excellent communication and organizational skills.
• Strong interpersonal andproblem solvingabilities.
• Must be flexible with shift start/end times and available to work weekends based on operationalneeds
• Highly responsible& reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part ofa team with minimum supervision.
• Ability to focus attention on guest needs,remainingcalm and courteous at all times.

Additional Information

Additional information

Job Perks & Benefits:Join our team and enjoy a range of exclusive colleagueperks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, specialdiningand wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.In addition,

• Starting rate of Pay: $20.88per hour
• Subsidized staff accommodationassistanceprovidedli>
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler(subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park LodgeGolf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodgeand over 5,700properties with Accor

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [emailprotected]