Assistant Front Office Manager (Sep/Oct start date)

Post Hotel & Spa; Lake Louise; On-site; CAD 48,000 - 70,000; Full time

Benefits offered by this job

Staff housing

Free meals

Discount on food & beverages

Free stays at CRMR properties

Staff rates

Benefits program

Relais stay program

Staff events

Growth opportunities

Annual review

Job summary

Post Hotel & Spa is seeking an Assistant Front Office Manager to oversee daily front desk operations from arrival through departure, ensuring exceptional guest experiences. You will supervise front office staff, manage reservations, and collaborate with housekeeping and maintenance to meet high standards of service.

The ideal candidate brings 2+ years in luxury hotel front desk roles, prior supervisory experience, and strong knowledge of PMS and Microsoft Office.

Qualifications

• 2+ years in hotel front desk operations, luxury property preferred.
• Previous supervisory experience in hospitality preferred.
• Diploma or degree in Hospitality Management or related field (asset).
• Strong knowledge of property management systems and Microsoft Office.
• Excellent communication and interpersonal skills with a guest-first mindset.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Knowledge of the Lake Louise area and local attractions (asset).

Responsibilities

• Support the Front Office Manager in overseeing daily front desk operations, guest services, reservations, concierge services, and bell staff.
• Assist in scheduling, training, and supervising front office staff.
• Handle guest concerns promptly and effectively to ensure high satisfaction levels.
• Process check-ins/check-outs, reservations, and manage the property management system.
• Balance daily transactions and prepare financial reports.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
• Implement and maintain standard operating procedures for the front office.
• Assist in inventory management of front office supplies.
• Participate in management meetings and contribute to improving front office operations.
• Cover front desk shifts as needed.
• Ensure compliance with health, safety, and security protocols.

Job description

Post Hotel & Spa is a member of Relais & Châteaux and a MICHELIN Key recipient set in the heart of Lake Louise surrounded by the iconic peaks of Banff National Park. Here, alpine charm meets refined elegance and every guest experience is shaped with care, intention and a deep connection to place. As part of the Canadian Rocky Mountain Resorts (CRMR) family, The Post is a place where professionalism, growth and a shared love of hospitality come together in one of the most inspiring settings in the world.

Perks & Benefits

• Subsidized staff accommodation in Lake Louise
• 2 complimentary hot meals per day on shift
• Discount on food and beverages at The Post's dining outlets
• Complimentary stays at CRMR sister properties
• Staff rates at all CRMR properties
• Employee Benefits Program
• Access to the Relais & Châteaux employee stay program
• Staff events and recognition programs throughout the year
• Opportunities for growth and advancement within The Post and across CRMR properties
• Annual wage and performance review

Why Work With Us

Working at The Post isn't just a job, it's a career-defining experience. You'll be part of a team that holds itself to world-class standards, in a property celebrated for outstanding service, character and design. Whether you're growing your craft in the kitchen, creating unforgettable guest moments at the front desk, or delivering exceptional spa experiences, every role here contributes to something truly special. The mountains are your backyard, your colleagues become your community, and the work you do here will stay with you long after your time at The Post.

The Assistant Front Office Manager at Post Hotel & Spa works closely with the Front Office Manager to ensure exceptional guest experiences from arrival through departure. This role supervises front office operations, assists with staff management, and maintains The Post's high standards of service. The ideal candidate will have a passion for hospitality, strong leadership abilities, and a commitment to creating memorable guest experiences.

Duties and Responsibilities

• Support the Front Office Manager in overseeing daily front desk operations, guest services, reservations, concierge services, and bell staff
• Assist in scheduling, training, and supervising front office staff
• Handle guest concerns promptly and effectively to ensure high satisfaction levels
• Process check-ins/check-outs, reservations, and manage the property management system
• Balance daily transactions and prepare financial reports
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs
• Implement and maintain standard operating procedures for the front office
• Assist in inventory management of front office supplies
• Participate in management meetings and contribute to improving front office operations
• Cover front desk shifts as needed
• Ensure compliance with health, safety, and security protocols

Qualifications

• 2+ years of experience in hotel front desk operations, preferably in a luxury property
• Previous supervisory experience in hospitality preferred
• Diploma or degree in Hospitality Management or related field (asset)
• Strong knowledge of property management systems and Microsoft Office
• Excellent communication and interpersonal skills with a guest-first mindset
• Ability to work flexible hours including evenings, weekends, and holidays
• Problem-solving skills and ability to make decisions in a fast-paced environment
• Knowledge of the Lake Louise area and local attractions (asset)

Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.