Reservations Agent

Fairmont Hotels & Resorts; Edmonton; On-site; CAD 23,730 - 33,798; Full time

Benefits offered by this job

Starting pay: $20.88 per hour

Subsidized staff accommodation

One complimentary meal per shift

Employee travel program discounts

Wellness & wellbeing program

Staff discounts on F&B & facilities

Colleague Lifestyle Program

Career growth opportunities

Job summary

Fairmont Jasper Park Lodge is seeking a Reservations Agent to deliver professional, friendly service and handle hotel reservations across Leisure, Business Travel, and corporate segments. You will record bookings in the Opera PMS and maintain accurate reservation details.

The role requires strong English communication, typing (~40 wpm), and flexibility to work weekends. Competitive starting pay with staff perks and benefits are provided at this luxury property in the Canadian Rockies.

Qualifications

• Minimum 1 year Front Office, Reservations or Sales experience required.
• Must possess professional telephone etiquette and have an excellent command of the English language.
• Typing skills, approximately 40 words per minute.
• Property Manager (Opera), and Microsoft Office applications experience an asset.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail.
• Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments.
• Accurately record all required reservation information in the Central Reservations System and/or the Opera Property Management System (PMS).
• Review and update reservations interfacing between the Accor Reservation Systems.
• Ensure reservation confirmations are issued promptly and accurately.
• Monitor Hotel Inventory to maximize Room Revenues.
• Contribute to hotel’s upsell program by consistently offering best suitable room types according to guest needs and maximizing hotel revenue and earn incentive per Company’s standards
• Provide support to our colleagues at Fairmont Global Reservations Centre with guest booking needs.
• Understand special promotions and communicate information to various operational departments
• Ensure all cashier paperwork and journals are filed with Manager on duty on a daily basis
• Adhere to all LQA standards set up for the department
• Consistently uphold a professional and well-groomed appearance in accordance with the company’s grooming policy
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Other duties as assigned

Skills

Front Office

Reservations

Sales experience

Telephone etiquette

Typing skills

Opera Property Manager

Microsoft Office

Customer service

Communication skills

Organizational skills

Interpersonal skills

Problem solving

Teamwork

Flexibility

Tools

Opera Property Manager

Microsoft Office

Job description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Reservations Agent.

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail
• Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments
• Accurately record all required reservation information in the Central Reservations System and/or the Opera Property Management System (PMS)
• Review and update reservations interfacing between the Accor Reservation Systems
• Ensure reservation confirmations are issued promptly and accurately
• Monitor Hotel Inventory to maximize Room Revenues
• Contribute to hotel’s upsell program by consistently offering best suitable room types according to guest needs and maximizing hotel revenue and earn incentive per Company’s standards
• Provide support to our colleagues at Fairmont Global Reservations Centre with guest booking needs.
• Understand special promotions and communicate information to various operational departments
• Ensure all cashier paperwork and journals are filed with Manager on duty on a daily basis
• Adhere to all LQA standards set up for the department
• Consistently uphold a professional and well-groomed appearance in accordance with the company’s grooming policy
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Other duties as assigned

Qualifications

Your experience and skills include:

• Minimum 1 year Front Office, Reservations or Sales experience required.
• Must possess professional telephone etiquette and have an excellent command of the English language.
• Typing skills, approximately 40 words per minute.
• Property Manager (Opera), and Microsoft Office applications experience an asset.
• Excellent knowledge of hotel facilities and surrounding areas.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Must be flexible with shift start/end times and available to work weekends based on operational needs
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Additional Information

Job Perks & Benefits

• Starting rate of Pay: $20.88 per hour
• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler(subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park LodgeGolf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodgeand over 5,700 properties with Accor