Reservations Specialist

Post Hotel & Spa; Lake Louise; On-site; CAD 35,000 - 45,000; Full time

Benefits offered by this job

Subsidized staff accommodation in Lake

2 complimentary hot meals per day on

Discount on food and beverages at The+

Complimentary stays at CRMR sister

Staff rates at all CRMR properties

Employee Benefits Program

Relais & Châteaux employee stay

Staff events and recognition programs

Growth opportunities within The Post &

Annual wage and performance review

Job summary

Post Hotel & Spa is a Relais & Châteaux member located in Lake Louise, offering premier guest experiences within Banff National Park. This role supports reservations, guest inquiries, and front desk interactions to ensure exceptional service.

The position emphasizes call handling, accurate reservation data entry, and collaboration with the central reservations team to optimize inventory and guest satisfaction.

Qualifications

• Previous experience in a customer service or reservations role in hospitality.
• Proficiency in handling telephone inquiries and managing multiple lines.
• Strong computer skills with experience in reservation software systems.
• Excellent verbal and written communication skills.
• Detail-oriented with the ability to input and manage reservation data.

Responsibilities

• Answer incoming calls and assist with creating reservations, confirmations, and guest requests.
• Input FIT reservations via email and ensure timely response.
• Maintain knowledge of hotel services, rates, packages, and promotions.
• Actively selling inventory and upselling to higher room categories and packages.
• Coordinate with OTA bookings (Booking.com, Expedia) to ensure rates and stays align.
• Assist events planning with group blocks as needed.
• Manage room inventory and overbookings; collaborate with central reservations.

Skills

Customer service

Reservation handling

Telephone handling

Communication skills

Education

High school diploma

Tools

Reservation software

Job description

Post Hotel & Spa is a member of Relais & Châteaux and a MICHELIN Key recipient set in the heart of Lake Louise surrounded by the iconic peaks of Banff National Park. Here, alpine charm meets refined elegance and every guest experience is shaped with care, intention and a deep connection to place. As part of the Canadian Rocky Mountain Resorts (CRMR) family, The Post is a place where professionalism, growth and a shared love of hospitality come together in one of the most inspiring settings in the world.

Perks & Benefits

• Subsidized staff accommodation in Lake Louise
• 2 complimentary hot meals per day on shift
• Discount on food and beverages at The Post's dining outlets
• Complimentary stays at CRMR sister properties
• Staff rates at all CRMR properties
• Employee Benefits Program
• Access to the Relais & Châteaux employee stay program
• Staff events and recognition programs throughout the year
• Opportunities for growth and advancement within The Post and across CRMR properties
• Annual wage and performance review

Why Work With Us

Working at The Post isn't just a job, it's a career-defining experience. You'll be part of a team that holds itself to world-class standards, in a property celebrated for outstanding service, character and design. Whether you're growing your craft in the kitchen, creating unforgettable guest moments at the front desk, or delivering exceptional spa experiences, every role here contributes to something truly special. The mountains are your backyard, your colleagues become your community, and the work you do here will stay with you long after your time at The Post.

To provide exceptional customer service and support involves managing incoming calls, handling reservation requests, providing detailed information about our facilities and services, and ensuring all guest interactions are handled with professionalism and care.

Duties & Responsibilities

• Answer incoming calls and assist with creating reservations, confirmations, completing guest requests and answering questions.
• Inputting FIT reservations as requested by companies via email and ensuring a response/confirmation is forwarded within 1 business day.
• Completing the Information Inbox within 1 business day as general inquiries come in.
• Maintain complete knowledge of the hotel & services, room rates, packages & promotions, room types and hours of operation as well as of the rocky mountain locations and surrounding areas.
• Actively selling inventory and up selling to higher room categories and applicable packages or promotions.
• Double check all arrivals for OTA’s (Booking.com & Expedia) and FIT reservations daily to make sure rates and length of stays are correct and correct commission is being paid out.
• Activate billing for all OTA’s reservations.
• Ensure VIP and all Prefer guest’s reservations are flagged.
• Assist the Events Planner with group block as needed.
• Manage room inventory and overbookings.
• Work closely with our central reservation team at the head office.
• Communicating effectively with guests, team members and other departments passing on any relevant information pertaining to reservations that may affect day to day operations.
• Complete Gift Certificate Orders that come in through the Information Inbox or from walk-in customers.
• General filing.
• Revenue-related tasks as assigned by the Front Office Manager when assistance is required.
• Other daily and specially assigned tasks as required.

Skills & Experience

• Previous experience in a customer service or reservations role, preferably in the hospitality industry.
• Proficiency in handling telephone inquiries and managing multiple lines.
• Strong computer skills with experience in reservation software systems.
• Excellent verbal and written communication skills.
• Detail-oriented with the ability to efficiently input and manage reservation data.
• Strong organizational skills, capable of managing a variety of tasks and responsibilities.
• High school diploma or equivalent.

Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.