Multi-Property VIP & Luxury Reservations Specialist

Fairmont Hotels & Resorts; Edmonton; On-site; CAD 29,788 - 42,425; Full time

Benefits offered by this job

Staff accommodation

Meal per shift

Travel program discounts

Wellness platform

Staff discounts

Lifestyle program

Job summary

Fairmont Jasper Park Lodge invites a culturally fluent Luxury Reservations Agent to manage multi-property stays across Canada’s Western Mountain Collection for a global clientele seeking individualized, seamless experiences. You’ll connect hotels within the destination and curate guests’ lifestyles through every touchpoint.

You will handle high-net-worth guests, maintain a high-touch service standard, and collaborate with property teams to ensure VIP recognition and special arrangements across

Qualifications

• Experience in luxury hospitality, reservations, or concierge services.
• Proven experience handling high-net-worth or VIP clientele.
• Discretion and professionalism when handling sensitive guest information.
• Exceptional verbal and written communication skills.
• Proficiency in Opera Cloud & Microsoft Office applications is an asset.

Responsibilities

• Manage complex, multi-property reservations across the Canada destinations.
• Serve as primary contact for high-net-worth guests, travel advisors, and concierge partners.
• Maintain a high-touch service approach, anticipate needs and exceed expectations.
• Build long-term relationships with repeat guests and travel partners.
• Book and enter room reservations using the Property Management System.
• Liaise with front office, concierge, and sales to ensure VIP recognition and special arrangements.

Skills

Luxury hospitality

VIP client handling

Discretion

Verbal & written communication

Teamwork

Tools

Opera Cloud

Microsoft Office

Job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

We’re looking for a culturally fluent, experience‑driven Luxury Reservations Agent who understands that today’s luxury is personal, expressive, and effortlessly curated. In this role, you will manage multi‑property stays across Canada’s Western Mountain Collection, for a global clientele who value individuality, insider access, and seamless journeys over traditional formality. You are not just booking rooms; you are shaping experiences, connecting our hotels within the destination, and bringing a guest’s lifestyle to life across every touchpoint.

What You’ll Be Doing

• Manage complex, multi‑property reservations, ensuring flawless coordination across all hotels within the destinations
• Serve as a primary point of contact for high‑net‑worth guests, travel advisors, and concierge partners
• Maintain a high‑touch service approach, anticipating needs and exceeding expectations at every interaction
• Build long‑term relationships with repeat guests and travel partners
• Book and enter room reservation requests using the Property Management System
• Liaise with property teams (front office, concierge, sales) to ensure VIP recognition and special arrangements are executed
• Other duties as assigned

Qualifications

• Previous experience in luxury hospitality, reservations, or concierge services
• Proven experience handling high‑net‑worth or VIP clientele
• Strong understanding of luxury hotel brands, destinations, and global travel trends
• Discretion and professionalism when handling sensitive guest information
• Exceptional verbal and written communication skills
• Proficiency in reservation systems Opera Cloud & Microsoft Office applications is an asset

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits

• Starting rate of Pay: $26.21 per hour
• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor