Luxury Hotel Housekeeping Manager - Lead Guest Experience

Hyatt Hotels Corporation; Osoyoos; Hybrid; CAD 50,000 - 55,000; Full time

Job summary

Spirit Ridge in Osoyoos, BC, part of The Unbound Collection by Hyatt, is seeking a Housekeeping Manager. Reporting to the Executive Housekeeper, you will direct housekeeping activities, lead a multi-person team, and uphold the resort's high cleanliness and guest service standards.

Ideal candidates have 2+ years in a luxury hotel house- keeping role, strong leadership, and proficiency with MS Office. Flexible scheduling including weekends is required to ensure guest satisfaction.

Qualifications

• 2 years of progressive experience in hotel housekeeping, luxury setting preferred.
• University degree or college diploma in hospitality or business management.
• Experience training colleagues in a housekeeping department.
• Strong leadership, organization, and attention to detail.
• Must be flexible to work evenings and weekends, able to stand for long periods.

Responsibilities

• Direct the housekeeping department under Executive Housekeeper and ensure high guest room standards.
• Lead and coordinate a team of room attendants, supervisors, and staff across shifts.
• Provide hands-on leadership to support laundry and housekeeping operations.
• Address guest complaints and ensure guest needs are exceeded.
• Assist in training, scheduling, payroll, and maintaining supplies.

Skills

Team leadership

Interpersonal skills

Attention to detail

Microsoft Office

Flexibility

Education

Hospitality management degree or diploma

Tools

Microsoft Office

Internet systems

Job description

Spirit Ridge in Osoyoos, BC, part of The Unbound Collection by Hyatt, is seeking a Housekeeping Manager. Reporting to the Executive Housekeeper, you will direct housekeeping activities, lead a multi-person team, and uphold the resort's high cleanliness and guest service standards.

Ideal candidates have 2+ years in a luxury hotel house- keeping role, strong leadership, and proficiency with MS Office. Flexible scheduling including weekends is required to ensure guest satisfaction.