Alpine Housekeeping Operations Manager

SmartRecruiters, Inc.; Banff; On-site; CAD 67,000 - 69,000; Full time

Benefits offered by this job

Complimentary meal per shift

Subsidized staff accommodation on-site

Employee travel program with discounts

Exclusive resort room rates

Discounts at resort outlets and golf

Job summary

Fairmont Banff Springs is seeking an experienced Housekeeping Manager to lead a large team, ensure pristine guest rooms and common areas, and uphold luxury standards in one of Western Canada's premier destinations.

The role emphasizes training, safety, and collaboration with other departments to achieve outstanding guest satisfaction and operational excellence in a complex mountain resort environment.

Qualifications

• 1–2 years in a supervisory/manager role within housekeeping or front office in a luxury hotel.
• Proven ability to lead and motivate a large team.
• Highly organized with a proactive approach to getting the job done.
• Strong customer service focus and attention to detail.
• Comfortable with hotel computer systems and basic training abilities.
• Experience coaching and developing staff is a plus.
• Excellent interpersonal and problem-solving skills.
• Reliable, responsible and professional in appearance.

Responsibilities

• Manage room attendants to ensure guestroom quality and on-time duties.
• Coach and performance-manage staff to meet service standards.
• Close floors and sections; ensure rooms are completed and clean.
• Cover for other housekeeping managers when needed in meetings and briefings.
• -set department goals, measurements and results with the Assistant Director.
• Promote morale and remove barriers to service excellence.
• Organize colleague recognition and team-building activities.
• Coach, develop and manage performance of the housekeeping team.
• Plan deep cleaning cycles for guest rooms and public areas.
• Track guest comments and address concerns promptly.
• Provide resources, tools and equipment to get the job done.
• Maintain effective daily communications and performance management.
• Maintain a safe work environment and promote safety culture.
• Monitor health and safety tools and training (ALLSAFE, WCB, WHMIS).
• Advance environmental initiatives and recycling programs.
• Coordinate with other hotel departments and the Maintenance team.
• Adhere to environmental policies and programs; perform other duties as assigned.

Skills

People leadership

Detail oriented

Proactive

Under pressure

Team management

Hotel operations

Microsoft Windows

Property Manager

Hotsos

Education

Hospitality degree

Tools

Property Manager

Microsoft Windows

Hotsos program

Job description

Fairmont Banff Springs is seeking an experienced Housekeeping Manager to lead a large team, ensure pristine guest rooms and common areas, and uphold luxury standards in one of Western Canada's premier destinations.

The role emphasizes training, safety, and collaboration with other departments to achieve outstanding guest satisfaction and operational excellence in a complex mountain resort environment.