Housekeeping Manager

Hyatt Hotels Corporation; Osoyoos; Hybrid; CAD 50,000 - 55,000; Full time

Job summary

Spirit Ridge in Osoyoos, BC, part of The Unbound Collection by Hyatt, is seeking a Housekeeping Manager. Reporting to the Executive Housekeeper, you will direct housekeeping activities, lead a multi-person team, and uphold the resort's high cleanliness and guest service standards.

Ideal candidates have 2+ years in a luxury hotel house- keeping role, strong leadership, and proficiency with MS Office. Flexible scheduling including weekends is required to ensure guest satisfaction.

Qualifications

• 2 years of progressive experience in hotel housekeeping, luxury setting preferred.
• University degree or college diploma in hospitality or business management.
• Experience training colleagues in a housekeeping department.
• Strong leadership, organization, and attention to detail.
• Must be flexible to work evenings and weekends, able to stand for long periods.

Responsibilities

• Direct the housekeeping department under Executive Housekeeper and ensure high guest room standards.
• Lead and coordinate a team of room attendants, supervisors, and staff across shifts.
• Provide hands-on leadership to support laundry and housekeeping operations.
• Address guest complaints and ensure guest needs are exceeded.
• Assist in training, scheduling, payroll, and maintaining supplies.

Skills

Team leadership

Interpersonal skills

Attention to detail

Microsoft Office

Flexibility

Education

Hospitality management degree or diploma

Tools

Microsoft Office

Internet systems

Job description

Close Inclusive Collection Job Postings Notification

Take your career to next level as our Housekeeping Manager for the resort.

The Unbound Collection by Hyatt

Spirit Ridge

CA - BC - Osoyoos

Compensation: $50,000 to $55,000 per year

Posted: Sep 22, 2026

Summary

Reporting to the Executive Housekeeper, the duties and responsibilities are as follows:

• Assists Executive Housekeeper in directing the activities of the housekeeping department and furnishing exemplary daily cleaning service to guest rooms and all other areas of the hotel.
• M anage and coordinate a team of room attendants, assistant managers, supervisors, houseperson’s, public spaces attendants, pool attendants and night cleaners.
• Be a hands on/visible leader to support laundry & housekeeping staff in their duties to ensure all common areas and rooms meet our resort guest standards.
• Act as a resource for all team members in the hotel when addressing any housekeeping cleanliness issues in the hotel.
• Assist in resolving guest complaints and ensuring the guests’ needs are exceeded.
• Assist Front Office to oversee any emergency situations that may take place during the shift.
• Assist in training, performance reviews, scheduling, payroll / daily sales and labour and maintaining supplies at the direction of the Executive Housekeeper.
• Maintain a high level of professionalism, providing exceptional guest service.
• Display a positive attitude, maintain enthusiasm, and celebrate success within a lively department environment.
• Trains, supervises, motivates and coaches Housekeeping managers, supervisors and Attendants, in addition to maintaining daily operations manual and expectations with consistency and fairness
• Audit the work of housekeeping staff and provide regular feedback and coaching in performance.
• Liaise with maintenance team members on a regular basis to ensure upkeep of the property is maintained as well as housekeeping and laundry equipment.
• Some cleaning of rooms may be required as needs dictate.

Qualifications:

• Minimum of 2 year progressive experience in a hotel housekeeping department required in a luxury hotel environment preferred.
• A university degree or college diploma is required in hospitality management, hotel management or business management. Other post-secondary education is acceptable if combined with cleaning supervision experience.
• Previous experience cleaning rooms alone and not as a team.
• Proficiency in Microsoft Office programs, as well as Internet systems.
• Previous experience training new colleagues in a housekeeping department.
• Must be a self-starter with demonstrated leadership ability fostering a positive team environment
• Professional, well organized, with excellent attention to detail.
• Strong Interpersonal skills required.
• A polished approach to guest service and colleague interactions
• A passion for Guest Services and the proven ability for consistently anticipating guest needs.
• Must be flexible to work as business levels dictate, including evenings and weekends. Ability to stand and walk for long periods of time.
• Moderate lifting is required in the role when assisting team members.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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