Logistics Scheduler

airliquidehr; Mississauga; On-site; CAD 41,000 - 50,000; Full time

Job summary

Air Liquide is seeking a dispatcher/scheduler in Mississauga to optimize interventions using scheduling technology and to coordinate with clinical consultants and technicians. The role emphasizes accurate data entry into EMR, KPI-driven performance, and efficient routing across geographical zones.

Requirements include college completion or equivalent, 2–3 years in a dispatcher role, familiarity with EMR and logistics tools, and proficiency with Gmail/Google Apps.

Qualifications

• College completed or combination of education and experience.
• 2-3 years of experience in a dispatcher/scheduler role.
• EMR, distribution, logistic or optimization tools is an asset.
• Gmail and Google Applications proficiency.
• Bilingual is an asset.

Responsibilities

• Optimize clinical consultants and client service technicians interventions using scheduling technology.
• Monitor and achieve KPI targets for efficiency.
• Update and manage scheduling databases with accuracy.
• Schedule and optimize the sequence of interventions across geographical zones/routes.
• Communicate with clients, clinical consultants and technicians regarding intervention details.
• Ensure interventions are updated in the EMR system in a timely manner.
• Resolve scheduling issues in EMR and prepare next-day dispatch plans.
• Escalate technical/clinical challenges to the Manager.
• Identify improvement opportunities for the Manager.
• Receive emergency and non-emergency calls and log information into EMR.
• Monitor service territory route/status to prioritize schedules.
• Enter data into EMR and maintain calls/activities logs.

Skills

Dispatcher experience

Scheduling

EMR systems

Gmail/Google Apps

Bilingual (asset)

Education

College degree or equivalent

Tools

EMR software

Scheduling tools

Job description

How will you CONTRIBUTE and GROW?

• Optimize clinical consultants and client service technicians interventions using scheduling technology
• Monitor and achieve KPI targets for efficiency
• Update and manage scheduling databases with accuracy
• Schedule and optimize the sequence of interventions to ensure efficiency and effectiveness are maintained, along with troubleshooting within geographical zones/routes.
• Communicate actively with clients, clinical consultants and client service technicians regarding intervention details
• Ensure interventions are completed and updated in the EMR system in a timely manner
• Solve complex scheduling tasks in EMR, fill gaps for the next day dispatching orders and review interventions to minimize issues.
• Escalate technical/clinical challenges to Manager
• Identifies improvement opportunities to the Manager.

• Receive emergency and non-emergency calls and record significant information and action them into the EMR system.

• Monitor the route and status of service territory to coordinate and prioritize their schedule.
• Enter data into the EMR system and maintain logs and records of calls, activities and other information.

Are you a MATCH?

• College completed or combination of education and experience
• 2 - 3 years of experience in a dispatcher/scheduler role
• EMR, distribution, logistic or optimization tools is an asset
• Bilingual is an asset
• Excellent computer literacy with Gmail and Google Applications

Additional Information

Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons. This job grade falls within a salary band starting at the minimum of $45,000 with opportunity for advancement.

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.