Medical Office Administrator (Branch Care Coordinator)

airliquidehr; Dartmouth; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive total rewards

Pension plan

Personal time off

Job summary

Air Liquide Home Healthcare Canada is seeking a Medical Office Administrator (Branch Care Coordinator) to support patient-focused care at our Dartmouth, NS location.

You''ll handle general inquiries, assist with sales and inventory of respiratory products, schedule appointments, support funding/insurance questions, and help manage documentation and equipment records in a fast-paced healthcare setting.

Qualifications

• 1-2 years of administrative experience (clinical or healthcare setting preferred)
• Proficient with Microsoft Office, Google Suite, with strong data entry skills
• Ability to quickly learn/adapt to new ERP and CRM systems
• Ability to multitask in a fast-paced environment with heavy workload
• Excellent written and verbal communication skills
• Professional, compassionate, positive, motivated and flexible

Responsibilities

• Provides helpful, friendly service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members
• Assist with sales and maintenance of respiratory products, services, and inventory for the branch
• Provides information/literature to prospective clients
• Creates walk-in appointments for therapeutics and books follow-up appointments for the branch
• Provides assistance and answers questions for clients regarding funding programs and insurance requirements
• Assists healthcare professionals with the completion of necessary administrative functions and documentation
• Assists in the management of equipment - warranty, maintenance and repair for internal assets and customer-owned devices
• May perform the role of quality control designate and complete GMP-related tasks for handling medical gases

Skills

Administrative experience

MS Office/Google Suite

Data entry

ERP/CRM software knowledge

Tools

Microsoft Office

CRM software

ERP systems

Job description

R10095055 Medical Office Administrator (Branch Care Coordinator) (Open)

Location: Dartmouth, NS - Williams Ave (330, 545) RTS - Respiratory therapy

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

• Provides helpful, friendly service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
• Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
• Provides information/literature to prospective clients.
• Creates walk-in appointments for therapeutics and books follow-up appointments for the branch.
• Provides assistance and answers questions for clients regarding funding programs and insurance requirements.
• Assists healthcare professionals with the completion of necessary administrative functions and documentations.
• Assists in the management of equipment - including warranty, maintenance and repair for internal assets, as well as customer owned medical devices and other products.
• You may be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records. All necessary training for this role is referenced in Quality Designate Training Matrix, HRM-0003, and must be completed prior to performing the activities.

Are you a MATCH?

• 1-2 years of administrative experience (clinical or healthcare setting is preferred)
• Tech savvy and experience with Microsoft Office, Google Suite, with strong data entry skills
• Ability to quickly learn/adapt to new ERP and CRM systems
• Ability to multitask and thrive in a dynamic, fast-paced environment while balancing a heavy workload
• Excellent communication skills both written and verbal
• Professional, compassionate, positive, motivated, solution-oriented and flexible

What’s in it for you

• Competitive total rewards: Salary, bonus, flex benefits & pension plan
• Work/life integration: From standard hours to personal time off
• Inclusive workplace: Bring your whole self to work as you learn and grow
• Meaningful work: Do work that matters
• Culture of safety: We weave safety and wellness into all that we do

Additional Information

Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.