Logistics Coordinator - Appointment Booking Coordinator role

Pantos Logistics Canada Inc.; Toronto; On-site; CAD 48,000 - 52,000; Full time

Job summary

Pantos Logistics Canada Inc. is seeking a customer service oriented coordinator to support appointment scheduling and daily logistics tasks in Toronto.

You will interact with clients, carriers and internal teams, ensure accurate data entry, and respond quickly to issues to keep shipments moving smoothly. Using Microsoft Excel and the company portal, you will book and adjust appointments, update the TMS, and help generate routine reports.

Qualifications

• 1–3 years’ experience in a customer service environment.
• Strong computer skills, especially Microsoft Excel.
• Experience in a 3PL environment preferred.
• Excellent interpersonal and verbal/written communication.
• Strong organizational skills and attention to detail.
• Ability to work under pressure in a fast-paced setting.
• Self-motivated with a proactive attitude.
• Team player with cross-level collaboration.

Responsibilities

• Answer calls and respond to customer questions about appointments.
• Reply to group emails in a timely manner.
• Book appointments by phone, email, or customer portal.
• Reschedule or cancel appointments as directed.
• Update LGE TMS with appointment information for visibility.
• Execute and distribute reports.
• Follow up with carriers for missed or changed appointments.
• Escalate un-bookable appointments to Order Fulfillment.
• Provide administrative support to complete tasks promptly.

Skills

Customer service

Excel

Communication

Organization

Teamwork

Pressure tolerance

Tools

Microsoft Excel

Job description

Pantos Logistics Canada Inc. (FNS Canada) provides comprehensive global logistics solutions to over 1,000 clients across various industries. We specialize in a wide range of logistics services, including Ocean Freight, Air Freight, E-Commerce, Trucking, Customs Brokerage, Warehousing, and Cargo Projects.

With expertise across the entire supply chain, we provide customized logistics solutions covering customs clearance, production support, storage, and inbound/outbound transportation through multiple modes, including ocean, air, truck, and express services.

As part of a global logistics network, Pantos Logistics Canada is committed to delivering reliable, efficient, and innovative solutions that help our customers succeed in an increasingly connected world. We value collaboration, continuous improvement, and the growth of our employees as we work together to build a stronger future in logistics.

Job Duties

• Answer calls and any questions customers might have in setting up appointments.
• Reply emails in group email in a timely manner.
• Book appointments by calling, emailing or using customer portal.
• Re-schedule or cancel appointments as per direction provided.
• Update LGE TMS with accurate appointment information to provide visibility to all the teams.
• Execute and distribute reports.
• Follow up with carriers, for missed appointments or appointment changes.
• Escalate any appointments unable to be booked to Order Fulfillment team.
• Provide administrative support in completing all tasks assigned in a timely manner.

Job Requirements

• 1-3 years’ experience in a customer service environment.
• Strong computer skills, specifically Microsoft Excel.
• Experience in a third-party logistics (3PL) environment preferred
• Excellent interpersonal and communication skills (both written and verbal)
• Strong organizational skills and attention to detail
• Ability to work well under pressure in a fast-paced environment
• Self-motivated and resourceful with a proactive attitude
• Team player with the ability to collaborate effectively across all levels of the organization

Working Hours: 9:00 AM - 6:00 PM EST

Salary Range

$24 - $24 CAD

Thank you for your interest in joining Pantos Logistics Canada.

We value teamwork, integrity, innovation, and continuous growth, and we are excited to meet candidates who share our commitment to excellence.

Pantos Logistics Canada Inc. is committed to providing a barrier-free work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know.