Warehouse Operations Manager

Socket.dev; Delta; On-site; CAD 65,000 - 100,000; Full time

Job summary

Pantos Logistics Canada is seeking a seasoned Warehouse Operations Manager to oversee daily, weekly, and monthly warehouse activities in Delta, BC. You will lead a team of supervisors, optimize labor planning, and ensure safety and regulatory compliance across operations.

The role emphasizes KPI monitoring, inventory control, and cost management while driving relocation and onboarding projects, with strong emphasis on English and Korean communication.

Qualifications

• Minimum 10 years of experience in warehouse or logistics operations, with at least 3 years in a supervisory or managerial role.
• Strong knowledge of warehouse operations (receiving, picking, packing, shipping, inventory control).
• Hands-on experience with WMS/ERP systems and Microsoft Office.
• Understanding of warehouse equipment operations (forklifts, pallet jacks, clamp trucks).
• Proven leadership and team management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Customer-service oriented, with ability to manage multiple priorities.
• Flexible to work extended hours, weekends, or holidays as needed.
• Professional working proficiency in Korean and English.

Responsibilities

• Manage daily, weekly, and monthly warehouse operations, monitoring KPIs such as productivity, accuracy, lead time, and service levels.
• Lead and mentor a team of supervisors, operators, and administrative staff, ensuring optimal workforce planning, scheduling, and performance.
• Ensure strict adherence to safety policies and regulatory compliance, leading incident investigations and preventive actions.
• Oversee inventory control, including discrepancy resolution, damage management, and storage optimization.
• Serve as the primary point of contact for customer service, KPI reporting, claims handling, and SLA management.
• Control operational costs, including labor, equipment, consumables, and vendor expenses, while identifying productivity improvements.
• Drive projects such as warehouse relocations, layout redesigns, new customer onboarding, and operational expansions, ensuring timely and efficient execution.

Skills

Leadership

Warehouse operations

WMS/ERP

Microsoft Office

Analytical skills

Problem solving

Customer service

Multitasking

Korean language

English language

Tools

WMS/ERP software

Job description

Welcome to Pantos Logistics Canada.

We are committed to delivering reliable and innovative logistics solutions that connect businesses, people, and communities across North America and beyond.

We are always looking for talented, motivated individuals who are passionate about logistics, supply chain excellence, and creating value for our customers. Explore our current opportunities and discover how you can build your career with a growing global logistics team.

Job Duties

• Manage daily, weekly, and monthly warehouse operations, monitoring KPIs such as productivity, accuracy, lead time, and service levels.
• Lead and mentor a team of supervisors, operators, and administrative staff, ensuring optimal workforce planning, scheduling, and performance.
• Ensure strict adherence to safety policies and regulatory compliance, leading incident investigations and preventive actions.
• Oversee inventory control, including discrepancy resolution, damage management, and storage optimization.
• Serve as the primary point of contact for customer service, KPI reporting, claims handling, and SLA management.
• Control operational costs, including labor, equipment, consumables, and vendor expenses, while identifying productivity improvements.
• Drive projects such as warehouse relocations, layout redesigns, new customer onboarding, and operational expansions, ensuring timely and efficient execution.

Job Requirements

• Minimum 10 years of experience in warehouse or logistics operations, with at least 3 years in a supervisory or managerial role
• Strong knowledge of warehouse operations (receiving, picking, packing, shipping, inventory control)
• Hands-on experience with WMS/ERP systems and Microsoft Office
• Understanding of warehouse equipment operations (forklifts, pallet jacks, clamp trucks)
• Proven leadership and team management skills
• Strong analytical, problem-solving, and decision-making abilities
• Customer-service oriented, with ability to manage multiple priorities
• Flexible to work extended hours, weekends, or holidays as needed
• Professional working proficiency in Korean and English

Salary Range: $65,000 — $100,000 CAD

Thank you for your interest in joining Pantos Logistics Canada.

We value teamwork, integrity, innovation, and continuous growth, and we are excited to meet candidates who share our commitment to excellence.