Warehouse Operations Manager

Pantos Logistics Canada Inc.; Delta; On-site; CAD 65,000 - 100,000; Full time

Job summary

Pantos Logistics Canada Inc. (FNS Canada) is seeking a senior operations leader to manage daily, weekly, and monthly warehouse operations, oversee KPI performance, and mentor staff across supervisors, operators, and admin.

The role emphasizes safety, inventory control, and cost management while driving projects like relocations and new onboarding. Requires 10+ years in warehousing/logistics and 3+ years in supervision; bilingual Korean/English preferred. Salary range CAD 65k–100k.

Qualifications

• At least 10 years in warehouse/logistics operations.
• Minimum 3 years in supervisory/managerial role.
• Strong knowledge of warehouse operations (receiving, picking, packing, shipping, inventory control).
• Hands-on experience with WMS/ERP systems and Microsoft Office.
• Understanding of warehouse equipment operations (forklifts, pallet jacks, clamp trucks).
• Proven leadership and team management abilities.
• Customer service oriented with multitasking abilities.
• Willing to work extended hours, weekends or holidays.
• Professional proficiency in Korean and English.

Responsibilities

• Manage daily, weekly, and monthly warehouse operations with KPI monitoring.
• Lead and mentor a team of supervisors, operators, and staff.
• Ensure safety compliance and lead incident investigations.
• Oversee inventory control and storage optimization.
• Serve as main contact for customer service, KPI reporting, claims, and SLA management.
• Control costs while identifying productivity improvements.
• Drive warehouse projects such as relocations, layouts, onboarding, and expansions.

Skills

Warehouse operations

Leadership

Analytical skills

Customer service

Multi-tasking

Problem solving

Tools

WMS/ERP systems

MS Office

Job description

Pantos Logistics Canada Inc. (FNS Canada) provides comprehensive global logistics solutions to over 1,000 clients across various industries. We specialize in a wide range of logistics services, including Ocean Freight, Air Freight, E-Commerce, Trucking, Customs Brokerage, Warehousing, and Cargo Projects.

With expertise across the entire supply chain, we provide customized logistics solutions covering customs clearance, production support, storage, and inbound/outbound transportation through multiple modes, including ocean, air, truck, and express services.

As part of a global logistics network, Pantos Logistics Canada is committed to delivering reliable, efficient, and innovative solutions that help our customers succeed in an increasingly connected world. We value collaboration, continuous improvement, and the growth of our employees as we work together to build a stronger future in logistics.

Job Duties

• Manage daily, weekly, and monthly warehouse operations, monitoring KPIs such as productivity, accuracy, lead time, and service levels.
• Lead and mentor a team of supervisors, operators, and administrative staff, ensuring optimal workforce planning, scheduling, and performance.
• Ensure strict adherence to safety policies and regulatory compliance, leading incident investigations and preventive actions.
• Oversee inventory control, including discrepancy resolution, damage management, and storage optimization.
• Serve as the primary point of contact for customer service, KPI reporting, claims handling, and SLA management.
• Control operational costs, including labor, equipment, consumables, and vendor expenses, while identifying productivity improvements.
• Drive projects such as warehouse relocations, layout redesigns, new customer onboarding, and operational expansions, ensuring timely and efficient execution.

Job Requirements

• Minimum 10 years of experience in warehouse or logistics operations, with at least 3 years in a supervisory or managerial role
• Strong knowledge of warehouse operations (receiving, picking, packing, shipping, inventory control)
• Hands‑on experience with WMS/ERP systems and Microsoft Office
• Understanding of warehouse equipment operations (forklifts, pallet jacks, clamp trucks)
• Proven leadership and team management skills
• Strong analytical, problem‑solving, and decision‑making abilities
• Customer-service oriented, with ability to manage multiple priorities
• Flexible to work extended hours, weekends, or holidays as needed
• Professional working proficiency in Korean and English

Salary Range: $65,000 CAD - $100,000 CAD

Thank you for your interest in joining Pantos Logistics Canada.

We value teamwork, integrity, innovation, and continuous growth, and we are excited to meet candidates who share our commitment to excellence.