Learning Tech Support Specialist

York-Catholic-District-School-Board; Richmond Hill; On-site; CAD 65,000 - 84,000; Full time

Job summary

York Catholic District School Board invites applications for the position of Customer Service-Learning Support Technician. Under the general supervision of the Manager of Customer Service and Learning Technicians, the IS Support Technician provides comprehensive first-level technical support and maintains hardware and data systems across school sites and administrative facilities.

Qualifications include an Advanced College Diploma in Computer Technology, at least 2 years in an information

Qualifications

• Education: Advanced College Diploma in Computer Technology or a related field.
• Experience: Minimum of 2 years in an information systems environment.
• Licensing: Valid driver's license and access to a reliable vehicle for travel to school sites.

Responsibilities

• Provide remote, phone, email, and onsite technical support for hardware, software, operating systems, login/password issues, and network connectivity.
• Diagnose, troubleshoot, and resolve issues related to workstations, mobile devices (Chromebooks, iPads, laptops, smartphones), and Interactive Whiteboards. (i.e., EPSON Brightlinks)
• Log, analyze, prioritize, track, upscale, resolve incoming technical issues in the Board's ticketing system (Issue Tracker System) in a timely manner.
• Perform hardware repairs on mobile devices, including replacing screens, keyboards, hinges, and batteries.
• Review, recommend, and assist in developing coding or scripting efficiencies to automate data flows between systems and improve business processes.
• Support and maintain functional operations of Student Information Systems (SIS) and primary software suites (Google Workspace for Education, Microsoft Office 365, Windows, Apple OS X/iOS).
• Assist in updating end-user support documentation and the IS Call Centre website.
• Install, test, upgrade, and maintain workstations, printers, and interactive learning technology at YCDSB locations.
• Work collaboratively with IS department teams and school staff to support Board strategic commitments and tech initiatives.
• Guide users and participate in end-user training initiatives individually or as part of a team.

Skills

Windows

Apple OS X/iOS

Google Workspace for Education

Microsoft 365

Active Directory

Azure

Student Information Systems

Education

Advanced College Diploma in Computer Technology

Tools

Java

JavaScript

VB

C#

Bootstrap

HTML

Job description

York Catholic District School Board invites applications for the position of Customer Service-Learning Support Technician. Under the general supervision of the Manager of Customer Service and Learning Technicians, the IS Support Technician provides comprehensive first-level technical support and maintains hardware and data systems across school sites and administrative facilities.

Qualifications include an Advanced College Diploma in Computer Technology, at least 2 years in an information