IT School Technician (1.0 FTE permanent)

Simplication; Northwestern Ontario; On-site; CAD 67,000 - 84,000; Full time

Job summary

The Thunder Bay Catholic District School Board is seeking an IT School Technician to support IT systems and services across assigned school locations in Thunder Bay. The role requires travel within the city and a valid G-class license, with a 1.0 FTE permanent appointment.

The successful candidate will have a degree or diploma in Information Technology, strong customer service, and the ability to work collaboratively in a team.

Qualifications

• Degree or diploma in Information Technology or a related field.
• Excellent customer service, attention-to-detail, problem-solving, and communication skills.
• Familiarity with MDM platforms, educational technologies, Chrome OS, Windows, and help desk ticketing systems is considered a strong asset.

Responsibilities

• Providing responsive on-site and remote technical support to staff and students
• Managing and documenting support tickets through the board’s help desk system
• Diagnosing and resolving hardware, software, and network-related issues
• Configuring and supporting devices, software applications, and systems in accordance with board standards
• Participating in system-wide device deployments
• Collaborating with IT team members to deliver on department-wide goals
• Supporting audio, visual, and technical requirements of events
• Contributing to IT projects and staying current with emerging technologies and best practices

Skills

Customer service

Attention to detail

Problem-solving

Communication

Education

Bachelor's degree or diploma in Information Technology

Tools

MDM platforms

Chrome OS

Windows

Help desk ticketing systems

Job description

The Thunder Bay Catholic District School Board

Invites applications for the position of:

IT School Technician (1.0 FTE Permanent)

Under the direction of the Manager of Information Technology, the IT School Technician is responsible for supporting the effective operation and reliability of IT systems and services across a group of assigned school board locations.

The preferred candidate will possess a degree or diploma in Information Technology or a related field, and demonstrate excellent customer service, attention-to-detail, problem-solving, and communication skills, along with the proven ability to work collaboratively in a team environment. Familiarity with MDM platforms, educational technologies, Chrome OS, Windows, and help desk ticketing systems is considered a strong asset.

Key Responsibilities Include:

• Providing responsive on-site and remote technical support to staff and students
• Managing and documenting support tickets through the board’s help desk system
• Diagnosing and resolving hardware, software, and network-related issues
• Configuring and supporting devices, software applications, and systems in accordance with board standards
• Participating in system-wide device deployments
• Collaborating with IT team members to deliver on department-wide goals
• Supporting audio, visual, and technical requirements of events
• Contributing to IT projects and staying current with emerging technologies and best practices

This role requires daily travel within the city. A valid G-class driver’s license and access to a personal vehicle are mandatory.

Salary Range= $66,573 to $84,331

The Thunder Bay Catholic District School Board (TBCDSB) is committed to building a workforce that reflects the diverse community we serve. We invite applications from Indigenous peoples, members of racialized communities, persons with disabilities, and individuals of all sexual orientations and gender identities. At TBCDSB, we are dedicated to fostering a culture of respect, equity, and belonging where every staff member can thrive and contribute to our mission of excellence in Catholic Education.

Accessibility: TBCDSB is committed to an inclusive, barrier-free recruitment and selection process. If you require any accommodation at any stage of the application or interview process, please contact our Human Resources Department so that appropriate arrangements can be made.

Francis Veneruz Jean-Paul Tennier

Board Chairperson Chief Executive Officer