IT Help Desk Technician - Toronto (In-Office)

Lerners LLP; Toronto; Hybrid; CAD 59,000 - 66,000; Full time

Benefits offered by this job

Health, Extended Health, Dental and V?

Job summary

Lerners LLP is seeking a Systems Technician to support the Information Technology team in the Toronto office. The ideal candidate has 2+ years of experience in a similar role and will primarily handle Help Desk issues in-office, five days a week. Hybrid work arrangements may be considered in the future.

Primary responsibilities include managing Help Desk tickets, providing professional support, and documenting resolutions while assisting with mobile devices and basic network connectivity.

Qualifications

• Minimum 2 years’ experience in a related IT field.
• College diploma or university degree in information technology or related field.
• Experience with Microsoft 365 suite (Word, Excel, Outlook, PowerPoint, OneDrive).
• Experience with Microsoft Teams and Zoom for collaboration.
• Experience in help desk support and ticketing systems.
• Ability to adapt to new technologies and processes.

Responsibilities

• Respond to Help Desk tickets and act as a first point of contact for employees requiring assistance.
• Provide friendly and professional Help Desk service.
• Document incidents and steps taken through to resolution.
• Troubleshoot laptops/tablets, printers and basic network connectivity in office and home environments.
• Troubleshoot and configure new mobile devices.
• Additional duties may be assigned on an as-needed basis.

Skills

Help desk

Microsoft 365

Teams

Zoom

Adaptability

Education

College diploma or university degree in IT or related field

Tools

ITSM tool

Job description

Lerners LLP is seeking a Systems Technician to support the Information Technology team in the Toronto office. The ideal candidate has 2+ years of experience in a similar role and will primarily handle Help Desk issues in-office, five days a week. Hybrid work arrangements may be considered in the future.

Primary responsibilities include managing Help Desk tickets, providing professional support, and documenting resolutions while assisting with mobile devices and basic network connectivity.