Learning Tech Support Specialist

York Catholic District School Board; Aurora; On-site; CAD 65,000 - 84,000; Full time

Job summary

York Catholic District School Board in Aurora, Ontario, is seeking a Customer Service-Learning Support Technician to provide first-level IS support across school sites and administrative facilities. The role includes hardware maintenance, software troubleshooting, and support for Google Workspace for Education and Microsoft 365.

Education required: Advanced College Diploma in Computer Technology; experience: at least 2 years in an information systems environment; travel to sites with a valid

Qualifications

• Advanced College Diploma in Computer Technology or related field.
• Minimum 2 years of experience in an information systems environment.
• Valid driver's license and access to a reliable vehicle for travel to school sites.

Responsibilities

• Provide remote, phone, email, and onsite technical support for hardware, software, operating systems, login/password issues, and network connectivity.
• Diagnose, troubleshoot, and resolve issues related to workstations, mobile devices (Chromebooks, iPads, laptops, smartphones), and Interactive Whiteboards.
• Log, analyze, prioritize, track, upscale, resolve incoming technical issues in the Board's ticketing system in a timely manner.
• Perform hardware repairs on mobile devices, including replacing screens, keyboards, hinges, and batteries.
• Review, recommend, and assist in developing coding or scripting efficiencies to automate data flows between systems.
• Support and maintain functional operations of SIS and primary software suites (Google Workspace for Education, Microsoft Office 365, Windows, Apple OS X/iOS).
• Assist in updating end-user support documentation and the IS Call Centre website.
• Install, test, upgrade, and maintain workstations, printers, and interactive learning technology at YCDSB locations.
• Work collaboratively with IS department teams and school staff to support Board strategic commitments and tech initiatives.
• Guide users and participate in end-user training initiatives individually or as part of a team.

Skills

Windows

Apple OS X/iOS

Google Workspace for Education

Microsoft 365

Active Directory

Student Information Systems

Coding/scripting (Java, JavaScript, VB

C#, Bootstrap, HTML

Education

Advanced College Diploma in Computer Technology

Tools

EPSON Brightlinks

Issue Tracker System

Job description

York Catholic District School Board in Aurora, Ontario, is seeking a Customer Service-Learning Support Technician to provide first-level IS support across school sites and administrative facilities. The role includes hardware maintenance, software troubleshooting, and support for Google Workspace for Education and Microsoft 365.

Education required: Advanced College Diploma in Computer Technology; experience: at least 2 years in an information systems environment; travel to sites with a valid