IT School Technician (1.0 FTE Permanent)

Northwest Employment Works; Northwestern Ontario; On-site; CAD 67,000 - 84,000; Full time

Job summary

The Thunder Bay Catholic District School Board invites applications for the position of IT School Technician (1.0 FTE Permanent). Under the direction of the Manager of Information Technology, the IT School Technician supports the operation and reliability of IT systems across assigned school locations.

The ideal candidate will have an IT degree or diploma, strong customer service and communication skills, and familiarity with MDM platforms, Chrome OS, Windows, and help desk ticketing systems.

Qualifications

• Degree or diploma in Information Technology or a related field.
• Strong customer service and communication skills.
• Familiarity with MDM platforms and educational technologies, Chrome OS, and Windows.
• Experience with help desk ticketing systems.

Responsibilities

• Provide on-site and remote technical support to staff and students.
• Manage and document support tickets in the board’s help desk system.
• Diagnose and resolve hardware, software, and network issues.
• Configure and support devices, software applications, and systems per board standards.
• Participate in system-wide device deployments.
• Collaborate with IT team to meet department goals.
• Support audio, visual, and technical needs of events.
• Contribute to IT projects and stay current with new technologies.

Skills

Customer service

Problem-solving

Communication

MDM platforms

Education technology

Education

Diploma in IT

Tools

Help desk software

Ticketing system

Job description

The Thunder Bay Catholic District School Board Invites applications for the position of: IT School Technician (1.0 FTE Permanent)

Under the direction of the Manager of Information Technology, the IT School Technician is responsible for supporting the effective operation and reliability of IT systems and services across a group of assigned school board locations.

The preferred candidate will possess a degree or diploma in Information Technology or a related field, and demonstrate excellent customer service, attention-to-detail, problem-solving, and communication skills, along with the proven ability to work collaboratively in a team environment. Familiarity with MDM platforms, educational technologies, Chrome OS, Windows, and help desk ticketing systems is considered a strong asset.

Key Responsibilities Include:

• Providing responsive on-site and remote technical support to staff and students
• Managing and documenting support tickets through the board’s help desk system
• Diagnosing and resolving hardware, software, and network-related issues
• Configuring and supporting devices, software applications, and systems in accordance with board standards
• Participating in system-wide device deployments
• Collaborating with IT team members to deliver on department-wide goals
• Supporting audio, visual, and technical requirements of events
• Contributing to IT projects and staying current with emerging technologies and best practices

This role requires daily travel within the city. A valid G-class driver’s license and access to a personal vehicle are mandatory.

Salary Range= $66,573 to $84,331

Note: The successful applicant will be required to provide a Vulnerable Sector Screening document satisfactory to the Board.Please do not submit your Criminal Record Check with your application.

The Thunder Bay Catholic District School Board (TBCDSB) is committed to building a workforce that reflects the diverse community we serve. We invite applications from Indigenous peoples, members of racialized communities, persons with disabilities, and individuals of all sexual orientations and gender identities. At TBCDSB, we are dedicated to fostering a culture of respect, equity, and belonging where every staff member can thrive and contribute to our mission of excellence in Catholic Education.

Accessibility: TBCDSB is committed to an inclusive, barrier-free recruitment and selection process. If you require any accommodation at any stage of the application or interview process, please contact our Human Resources Department so that appropriate arrangements can be made.