Learning Resource Support Specialist

MDA; Toronto; On-site; CAD 48,000 - 60,000; Full time

Job summary

York University’s Faculty of Liberal Arts & Professional Studies is seeking a Learning Resource Support Specialist (LRSS) to assist students, faculty and staff in LA&PS learning spaces. The role includes front-desk support, technical support, and general administrative duties to ensure proper use of computers, software and AV equipment, aligned with active learning methods.

The LRSS will contribute to a supportive, student-focused team environment and uphold York’s commitment to inclusion and

Qualifications

• College diploma or 2 years' relevant York University experience.
• Three years of experience supporting learning technology.
• Experience diagnosing hardware and software problems.
• Experience supporting and maintaining audio-visual equipment.

Responsibilities

• Provide front-desk support and customer service in LA&PS learning spaces.
• Deliver technical support for hardware, software, and peripherals.
• Assist with day-to-day administration of learning spaces.
• Ensure proper use of learning space computers, software, AV equipment and peripherals.
• Support instructors with active learning methodologies.

Skills

Communication

Interpersonal skills

Judgment & flexibility

Attention to detail

Organization

Teamwork

MS Office (Intermediate)

Collaboration tools

Education

College Diploma in related field

Tools

SIS (Student Information System)

Job description

eServices Office, Faculty of Liberal Arts & Professional Studies

Affiliation *

YUSA 1

Contract Full Time

Job Start Date

08-24-2026

Job End Date

09-13-2027

Posting Intent

YUSA-1: This posting is now open (extended/external). All interested persons may apply. Preference will be given to employees in YUSA2 who have applied within the first 5 days from the open (extended/external) posting date

PURPOSE:

The Faculty of Liberal Arts and Professional Studies (LA&PS) is the largest Faculty at York University with over 27,000 undergraduate and graduate students, and almost 100 programs delivered through 25 Departments, Schools and Colleges. York University is known for championing new ways of thinking that drive excellence in promoting and enhancing student success. Through innovative course design, diverse experiential education and learning opportunities, and a supportive community environment, our students receive the education they need to create big ideas that have an impact on the world. The Learning Resource Support Specialist (LRSS) is responsible for supporting students, faculty and staff in LA&PS learning spaces by providing front-desk support and customer service, technical support and general administrative support to the day-to-day operations of LA&PS learning spaces. The role is responsible for ensuring proper usage of the learning space computers, software, applications, audio-visual equipment and peripherals, according to appropriate policies and procedures. Additionally, the role supports active learning methodologies utilized by LA&PS course instructors in LA&PS learning spaces. The role will support the vision, mission, values and strategic direction of the Faculty of Liberal Arts & Professional Studies and York University, and contribute to a positive, supportive, and student-focused team environment of high performance, respect, trust, collaboration, and continuous improvement. Embraces diversity and fosters inclusion.

EDUCATION:

College Diploma in a related field or an equivalent of 2 years' recent experience (defined as within the last five years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.

EXPERIENCE:

• Three (3) years related experience supporting learning technology, including computer hardware, software and peripherals.
• Experience diagnosing and resolving hardware and software problems associated with desktops, mobile devices and peripherals.
• Experience providing training and information to users.
• Experience supporting and maintaining audio-visual equipment.
• Experience supporting digital media equipment, control software, video creation and editing software.

SKILLS:

• Effective communication skills, including the ability to obtain and relay information accurately.
• Effective interpersonal skills, including the ability to deal courteously, tactfully, and effectively with external partners, students, faculty, and staff. Ability to maintain confidentiality.
• Ability to exercise good judgment and flexibility in an environment of continuous change and process improvement.
• Effective attention to detail, including the ability to work effectively and accurately under pressure of high volume and constant interruptions.
• Effective organizational skills, including the ability to multi-task, set priorities and meet deadlines.
• Ability to work independently and as a member of a team in an environment of high volume and competing priorities.
• Intermediate MS Office (Word, Excel, Outlook).
• Ability to use collaboration tools (MS Teams, SharePoint, WordPress).

KNOWLEDGE:

• Knowledge of an on-line computerized records system (SIS Student Information System).

ADDITIONAL NOTES:

This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.

EEO AND INCLUSION STATEMENTS:

The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.