Learning Resource Support Specialist

York University International; Toronto; On-site; CAD 52,000 - 76,000; Full time

Job summary

York University International seeks a Learning Resource Support Specialist to assist students, faculty and staff in LA&PS learning spaces. You will ensure proper use of computers, software, AV equipment, and peripherals while supporting active learning methods.

Responsibilities include front-desk service, technical troubleshooting, and coordination with instructors. A college diploma and relevant York University experience are required, with strong communication and organizational skills

Qualifications

• College diploma or equivalent with 2 years of recent York University experience.
• Experience supporting learning technology, hardware, software, and peripherals.
• Experience diagnosing and resolving hardware/software problems.
• Experience training users and supporting AV equipment.
• Experience with digital media equipment and video editing software.

Responsibilities

• Provide front-desk support and customer service in LA&PS learning spaces.
• Offer technical assistance for computers, software, audio-visual equipment, and peripherals.
• Support digital media equipment, control software, and video creation/editing tools.
• Assist with training and information delivery to students, faculty, and staff.

Skills

Front-desk support

Customer service

Communication

Interpersonal skills

Attention to detail

Organizational skills

Multitasking

Teamwork

Independent work

Adaptability

MS Office

MS Teams

SharePoint

WordPress

Education

College Diploma in a related field

Tools

MS Office

MS Teams

SharePoint

WordPress

Job description

Purpose

The Faculty of Liberal Arts and Professional Studies (LA&PS) is the largest Faculty at York University with over 27,000 undergraduate and graduate students, and almost 100 programs delivered through 25 Departments, Schools and Colleges. York University is known for championing new ways of thinking that drive excellence in promoting and enhancing student success. Through innovative course design, diverse experiential education and learning opportunities, and a supportive community environment, our students receive the education they need to create big ideas that have an impact on the world. The Learning Resource Support Specialist (LRSS) is responsible for supporting students, faculty and staff in LA&PS learning spaces by providing front-desk support and customer service, technical support and general administrative support to the day-to-day operations of LA&PS learning spaces. The role is responsible for ensuring proper usage of the learning space computers, software, applications, audio-visual equipment and peripherals, according to appropriate policies and procedures. Additionally, the role supports active learning methodologies utilized by LA&PS course instructors in LA&PS learning spaces. The role will support the vision, mission, values and strategic direction of the Faculty of Liberal Arts & Professional Studies and York University, and contribute to a positive, supportive, and student-focused team environment of high performance, respect, trust, collaboration, and continuous improvement. Embraces diversity and fosters inclusion.

Education

College Diploma in a related field or an equivalent of 2 years' recent experience (defined as within the last five years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.

Experience

• Three (3) years related experience supporting learning technology, including computer hardware, software and peripherals.
• Experience diagnosing and resolving hardware and software problems associated with desktops, mobile devices and peripherals.
• Experience providing training and information to users.
• Experience supporting and maintaining audio-visual equipment.
• Experience supporting digital media equipment, control software, video creation and editing software.

Skills

• Effective communication skills, including the ability to obtain and relay information accurately.
• Effective interpersonal skills, including the ability to deal courteously, tactfully, and effectively with external partners, students, faculty, and staff. Ability to maintain confidentiality.
• Ability to exercise good judgment and flexibility in an environment of continuous change and process improvement.
• Effective attention to detail, including the ability to work effectively and accurately under pressure of high volume and constant interruptions.
• Effective organizational skills, including the ability to multi-task, set priorities and meet deadlines.
• Ability to work independently and as a member of a team in an environment of high volume and competing priorities.
• Intermediate MS Office (Word, Excel, Outlook).
• Ability to use collaboration tools (MS Teams, SharePoint, WordPress).

Knowledge

• Knowledge of an on-line computerized records system (SIS Student Information System).

Additional Notes

This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.

Equal Opportunity and Diversity

The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

Accommodation for Applicants with Disabilities

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

Environmental and Social Responsibility

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.