Student Rights and Responsibilities Officer

Yorkville University; Toronto; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Retirement savings matching

Extended health coverage with 80% of premiums paid

Tuition-free access after 12 months

Job summary

An innovative educational institution is seeking a Student Liaison Officer to support students' rights and responsibilities while fostering a respectful campus community. In this role, you will guide students through conduct-related issues, develop educational programming, and maintain accurate records to enhance student experiences. We trust candidates will have a Bachelor's degree and experience in student support services or conflict resolution. The position is primarily on campus with a hybrid schedule. Competitive salary and benefits are offered.

Qualifications

• Direct work experience in student support services within a post-secondary environment is preferred.
• Experience in conflict resolution, risk assessment, or incident response.
• Ability to maintain confidentiality and manage multiple case files.

Responsibilities

• Support students in understanding rights and responsibilities.
• Develop educational materials and facilitate workshops.
• Conduct preliminary fact-finding and prepare case reports.
• Assist with administrative tasks and documentation.

Skills

Communication skills

Empathy

Conflict resolution

Organization

Education

Bachelor's degree in relevant field

Job description

Student Liaison Officer, OSRR

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At Yorkville University and Toronto Film School, we believe education is more than the pursuit of knowledge – it is a catalyst for transformation. Our mission, grounded in democratizing education, is to create access for learners from every background and empower them to achieve their aspirations and advance their careers.

We are committed to delivering rigorous, flexible programs that are both personally fulfilling and professionally rewarding, while contributing to the betterment of society. Since 2004, Yorkville has been among Canada’s few private, for‑profit, fully accredited degree‑granting universities, with campuses in Ontario, British Columbia, and New Brunswick.

Who we need

Reporting to the Manager, Office of Student Rights and Responsibilities (OSRR), we are looking for a Student Liaison Officer who is passionate about supporting students and fostering a fair, inclusive, and respectful campus community. In this role, you will help students understand their rights and responsibilities while providing guidance on complex conduct‑related issues, policies, and community standards. You will act as a key connector, receiving and reviewing concerns, conducting fact‑finding, facilitating early‑resolution processes, and linking students to appropriate supports.

Beyond individual cases, you will contribute to educational programming, maintain accurate records, and prepare reports that inform decision‑making and enhance student experiences. This is a pivotal role in ensuring students feel supported, understood, and empowered, while helping build a safe and equitable learning environment for the entire university community.

This role is a new addition to the team that is a 12‑month full‑time contract role, with the possibility of becoming permanent, currently a hybrid model (at least 4 days on‑campus), working both on‑site at our Toronto location (Steeles Campus and Downtown campus) and remotely.

How you will make an impact

• Student Support & Information Services. You will be the primary point of contact for students seeking information, advice, or support regarding rights, responsibilities, policies, and procedures. You will provide clear, trauma‑informed, and culturally sensitive guidance to complainants, respondents, and witnesses. You will refer students to appropriate campus and community resources (e.g., counselling, accessibility services, equity offices, student advocacy).
• Education and outreach. You will assist in developing educational materials and maintaining communications. You will support and deliver workshops, webinars, orientations, and educational initiatives related to student conduct, conflict resolution, academic integrity, and community standards.
• Industry engagement. You will provide leadership and consult with industry partners and influencers to understand workplace competencies, emerging needs, and opportunities for program innovation. You will represent the university with external stakeholders, including regulators, accrediting bodies, employers, strategic partners, and sector organizations.
• Case management. You will receive and assess student concerns, appeals, and complaints in accordance with university policy and procedural fairness standards. You will share knowledge to ensure clarity and understanding of applicable processes, timelines, and potential outcomes to all parties. You will facilitate informal or early‑resolution processes when appropriate and when all parties voluntarily agree.
• Investigation support. You will receive formal complaints and allegations under the Student Code of Conduct, Sexual Violence Policy, Human Rights/DEI policies, Harassment and Discrimination policy, or other related frameworks. You will conduct preliminary fact‑finding and risk assessment, including gathering relevant documents, interviewing involved parties, identifying applicable policies, and preparing clear, objective case reports. You will compile evidence and case materials to support decision‑makers (e.g., the Manager, Student Rights and Responsibilities, and the Student Conduct Committee). You will maintain accurate, timely, and confidential case records in accordance with university policy and privacy legislation.
• Administrative support. You will prepare agendas, minutes, correspondence, notices, and case documentation as required. You will generate routine and ad‑hoc statistical reports on departmental activity to support decision‑making, assessment, and compliance requirements. You will contribute to the continuous improvement of OSRR processes and help maintain positive working relationships with campus partners.

What you bring

• The education and experience. You at least have a Bachelor’s degree in a relevant field (e.g., social sciences, education, conflict resolution, human rights, law, psychology).
• The experience. You have direct work experience in student support services within a post‑secondary environment, preferably involving conflict resolution, risk assessment, complaint management, or incident response. You have exceptional communication skills, including the ability to work with students in distress and engage in difficult conversations with professionalism and neutrality.
• The interpersonal skills. You are highly collaborative and empathetic, with a proven ability to build trust and influence decisions. You can work closely with academic and administrative units and maintain professional relationships with diverse stakeholders.
• The knowledge. You have an understanding of student development theory, trauma‑informed practice, and equity‑based approaches. You can leverage your expertise and insights to interpret and apply complex policies, procedures, and regulatory frameworks.
• The attention to detail. You have strong organizational skills and the ability to manage multiple case files with discretion and confidentiality. You have experience writing and preparing case summaries, reports, and educational materials.

Compensation philosophy

At Yorkville University and Toronto Film School, we believe compensation should be fair, straightforward, and supportive of your growth. Our salary ranges reflect progression from learning in the role to excelling, with each offer based on skills, experience, and role complexity.

This position offers a minimum annual salary of $60,000, a midpoint of $65,000, and a maximum of $75,000. Established hires typically start near the midpoint, while the upper range is reserved for those with deep expertise and sustained contributions. Offers below the midpoint recognize strong potential with room to grow.

We strive for equitable, consistent pay, though rates may vary within the same role based on performance, specialized knowledge, and impact.

Base salary is one part of a broader package that includes paid time away, retirement savings matching, and extended health coverage with 80% of premiums paid. After 12 months of full‑time employment, there is also tuition‑free access to all our education programs.

We welcome conversations about compensation throughout the hiring process.

What you can expect from our hiring process

• A virtual interview with a Talent Advisor discussing your interest in the role and the company. The conversation will be recorded using BrightHire, an AI‑powered video interview tool. More details will be shared when you are invited to interview.
• An in‑person interview with the Student Services Senior Manager to discuss how your experience and approach to relationship building align with the needs of the students and the team.
• A virtual interview with the VP, Student and Registrarial Services to gain insights into the department and its mission.

Diversity, equity, and inclusion are critical components of life at Yorkville University and Toronto Film School, and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two‑Spirit, Intersex, Asexual + (LGBTQ2SIA+) community and other equity‑seeking groups.

Yorkville University is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability, please notify Human Resources at 1‑877‑429‑4029.