Learning Programs & Operations Specialist

EY; Dieppe; On-site; CAD 62,000 - 92,000; Full time

Benefits offered by this job

Supportive learning culture

Learning and development opportunities

Flexible work arrangements

Job summary

EY Canada is seeking a Learning Services Specialist to drive the execution of Assurance learning initiatives, partnering with cross-functional teams to deliver high-quality training experiences from planning through delivery.

The role emphasizes project management, stakeholder engagement and learning operations, with a focus on data-driven improvements and scalable programs across Canada.

Qualifications

• Three or more years of experience in a similar learning, project coordination, learning operations or stakeholder-facing role.
• Advanced proficiency in Microsoft Excel and PowerPoint, including pivot tables and VLOOKUP.
• Proficiency with Microsoft Teams, Microsoft 365 and SharePoint.
• Experience working with a learning management system; SuccessFactors experience is an asset.
• Experience using large language models and AI enabled tools to improve productivity, communications or learning operations.
• English proficiency is required due to the national scope of the role.

Responsibilities

• Project manage Assurance learning initiatives from planning through execution, ensuring milestones, dependencies, risks and stakeholder expectations are proactively managed.
• Support the implementation and sustainability of service line-specific and cross-service line learning initiatives that help EY people build future-focused capabilities.
• Build trusted relationships with geographically dispersed team members, client-serving professionals, support teams and external providers to deliver a consistent learner experience.
• Apply strong judgment, attention to detail and quality standards when assisting with sensitive information, learning data, budgets, invoices and approvals.
• Prepare and distribute clear learner and stakeholder communications, including newsletters, updates, SharePoint content and shared mailbox responses.
• Attend and, where required, present at meetings and town halls to gather business insights, share learning updates and reinforce learning priorities.
• Maintain learning databases, support reporting and analysis, and use insights to identify opportunities to improve processes, learner experience and operational effectiveness.
• Partner with translation and other enablement teams to ensure communications and program materials are ready by required deadlines.
• Manage Bridge submissions and support invoice review, coding accuracy, approvals and payment processes.

Skills

Project management

Stakeholder engagement

Learning operations

Communication skills

Analytical thinking

Coaching / facilitation

Attention to detail

Change management

Adaptability

English proficiency

Tools

Microsoft Excel

PowerPoint

Microsoft Teams

SharePoint

Microsoft 365

SuccessFactors

AI tools

LMS

Job description

EY Canada is seeking a Learning Services Specialist to drive the execution of Assurance learning initiatives, partnering with cross-functional teams to deliver high-quality training experiences from planning through delivery.

The role emphasizes project management, stakeholder engagement and learning operations, with a focus on data-driven improvements and scalable programs across Canada.