Learning Programs Lead (Contract) — Training & Operations

EY; Victoria; Hybrid; CAD 68,000 - 103,000; Full time

Benefits offered by this job

Coaching and mentoring

Learning opportunities to develop new

Flexibility to manage your role

Job summary

EY Canada’s Talent Development and Learning team seeks a Learning Services Specialist to support Assurance learning initiatives. This 18‑month contract role focuses on end‑to‑end program delivery, data-driven improvements, and stakeholder collaboration across Canada.

The role emphasizes project management, learning operations, and the adoption of new tools and AI-enabled processes to enhance learning experiences. Office-based with national scope and potential overtime.

Qualifications

• Three or more years of experience in a similar learning, project coordination, learning operations or stakeholder-facing role.
• Advanced proficiency in Microsoft Excel and PowerPoint, including pivot tables and VLOOKUP.
• Proficiency with Microsoft Teams, Microsoft 365 and SharePoint.
• Experience working with a learning management system; SuccessFactors experience is an asset.
• Experience using large language models and AI enabled tools to improve productivity, communications or learning operations.
• English proficiency is required due to the national scope of the role.

Responsibilities

• Project manage Assurance learning initiatives from planning through execution, ensuring milestones, dependencies, risks and stakeholder expectations are proactively managed.
• Support the implementation and sustainability of service line-specific and cross-service line learning initiatives that help EY people build future-focused capabilities.
• Build trusted relationships with geographically dispersed team members, client-serving professionals, support teams and external providers to deliver a consistent learner experience.
• Apply strong judgment, attention to detail and quality standards when assisting with sensitive information, learning data, budgets, invoices and approvals.
• Prepare and distribute clear learner and stakeholder communications, including newsletters, updates, SharePoint content and shared mailbox responses.
• Attend and, where required, present at meetings and town halls to gather business insights, share learning updates and reinforce learning priorities.
• Maintain learning databases, support reporting and analysis, and use insights to identify opportunities to improve processes, learner experience and operational effectiveness.
• Partner with translation and other enablement teams to ensure communications and program materials are ready by required deadlines.
• Manage Bridge submissions and support invoice review, coding accuracy, approvals and payment processes.

Skills

Project management

Stakeholder management

Learning operations

Analytical thinking

Communication skills

Adaptability

AI productivity tools

Tools

Excel

PowerPoint

Teams

SharePoint

Learning Management System (LMS)

SuccessFactors

Job description

EY Canada’s Talent Development and Learning team seeks a Learning Services Specialist to support Assurance learning initiatives. This 18‑month contract role focuses on end‑to‑end program delivery, data-driven improvements, and stakeholder collaboration across Canada.

The role emphasizes project management, learning operations, and the adoption of new tools and AI-enabled processes to enhance learning experiences. Office-based with national scope and potential overtime.