Learning Programs Lead, Assurance (18-Month Contract)

Ernst & Young Advisory Services Sdn Bhd; Toronto; On-site; CAD 68,000 - 103,000; Full time

Benefits offered by this job

Support & coaching

Learning opportunities

Flexible role

Job summary

EY Canada is seeking a Learning Services Specialist to support Assurance learning initiatives on an 18-month contract. You will manage projects, coordinate across service lines, and ensure high-quality learning delivery nationwide, including stakeholder communications and data analysis.

You will leverage your strong project management, Excel/PowerPoint, and LMS experience to drive scalable learning solutions while collaborating with internal teams and external providers.

Qualifications

• Three or more years in learning, project coordination, learning operations or stakeholder-facing role.
• Advanced Excel and PowerPoint, pivot tables and VLOOKUP.
• Experience with Microsoft Teams, Microsoft 365 and SharePoint.
• LMS experience; SuccessFactors is a plus.
• Experience using AI-enabled tools to improve productivity.
• English proficiency required for national scope of role.

Responsibilities

• Project manage Assurance learning initiatives from planning through execution, with milestones and risks tracked.
• Support implementation and sustainability of cross-service line learning initiatives.
• Build relationships with dispersed teams and external providers for a consistent learner experience.
• Handle learning data, budgets, invoices and approvals with accuracy and confidentiality.
• Prepare learner communications and updates, SharePoint content and mailbox responses.
• Attend meetings and town halls to share updates and gather insights.
• Maintain learning databases, support reporting and identify process improvements.
• Coordinate with translation and enablement teams to meet deadlines.
• Manage Bridge submissions and support invoice processing.

Skills

Project management

Stakeholder management

Communication skills

Vendor management

AI in learning ops

Data analysis

Attention to detail

Coaching & facilitation

Tools

Excel & PowerPoint

Teams & SharePoint

Learning management systems

AI-enabled tools

Job description

EY Canada is seeking a Learning Services Specialist to support Assurance learning initiatives on an 18-month contract. You will manage projects, coordinate across service lines, and ensure high-quality learning delivery nationwide, including stakeholder communications and data analysis.

You will leverage your strong project management, Excel/PowerPoint, and LMS experience to drive scalable learning solutions while collaborating with internal teams and external providers.