Learning Programs Lead – 18-Month Contract & Impact

EY; Southwestern Ontario; On-site; CAD 68,000 - 103,000; Full time

Job summary

EY Canada is seeking a Learning Services Specialist (LSS) to support effective implementation, operation and sustainability of key Assurance learning initiatives. The role demands strong project management, stakeholder engagement and learning operations experience to deliver high-quality learning from planning through execution.

The LSS will collaborate with the Assurance Learning Leader, service line stakeholders and external providers to enable consistent, inclusive and impactful learning

Qualifications

• Three or more years in a learning, project coordination, learning operations or stakeholder-facing role.
• Advanced proficiency in Excel and PowerPoint, including pivot tables and VLOOKUP.
• Proficiency with Microsoft Teams, Microsoft 365 and SharePoint.
• Experience working with a learning management system; SuccessFactors experience is an asset.
• Experience using large language models and AI enabled tools to improve productivity, communications or learning operations.
• English proficiency is required due to the national scope of the role. This position is available to candidates in various EY offices across Canada.

Responsibilities

• Project manage Assurance learning initiatives from planning through execution, ensuring milestones, dependencies, risks and stakeholder expectations are proactively managed.
• Support the implementation and sustainability of service line-specific and cross-service line learning initiatives that help EY people build future-focused capabilities.
• Build trusted relationships with geographically dispersed team members, client-serving professionals, support teams and external providers to deliver a consistent learner experience.
• Apply strong judgment, attention to detail and quality standards when assisting with sensitive information, learning data, budgets, invoices and approvals.
• Prepare and distribute clear learner and stakeholder communications, including newsletters, updates, SharePoint content and shared mailbox responses.
• Attend and, where required, present at meetings and town halls to gather business insights, share learning updates and reinforce learning priorities.
• Maintain learning databases, support reporting and analysis, and use insights to identify opportunities to improve processes, learner experience and operational effectiveness.
• Partner with translation and other enablement teams to ensure communications and program materials are ready by required deadlines.
• Manage Bridge submissions and support invoice review, coding accuracy, approvals and payment processes.

Skills

Project management

Stakeholder management

Communication

Learning operations

AI in learning

Tools

Excel

PowerPoint

SharePoint

Teams

Microsoft 365

SuccessFactors

Job description

EY Canada is seeking a Learning Services Specialist (LSS) to support effective implementation, operation and sustainability of key Assurance learning initiatives. The role demands strong project management, stakeholder engagement and learning operations experience to deliver high-quality learning from planning through execution.

The LSS will collaborate with the Assurance Learning Leader, service line stakeholders and external providers to enable consistent, inclusive and impactful learning