Learning & Development Programs Specialist – Hybrid

The Institute for Performance and Learning; Toronto; On-site; CAD 52,000 - 78,000; Full time

Job summary

Turner & Townsend’s Learning & Development Coordinator in North America supports planning, coordination, and continuous improvement of learning initiatives. You will partner with the Global L&D team, HR, leaders, and external vendors to ensure high-quality programs that drive professional growth and organizational capability.

The role requires strong organization, attention to detail, and a customer-focused mindset in a fast-paced professional services environment.

Qualifications

• Postsecondary degree or diploma in Human Resources, Business Administration, Adult Education, or a related field.
• 2–4 years of experience in Learning & Development, Talent Development, Human Resources, Training Administration, or a related role.
• Experience administering Learning Management Systems (LMS) and supporting learning technologies.
• Strong proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams.
• Excellent organizational, project coordination, and time management skills.
• Strong verbal and written communication abilities with a customer-focused mindset.
• Ability to manage multiple priorities while maintaining accuracy, attention to detail, and confidentiality.
• Proven ability to collaborate effectively with stakeholders across various business functions and locations.

Responsibilities

• Coordinate and support the delivery of virtual, hybrid, and in-person learning programs across the U.S. and Canada.
• Manage training schedules, registrations, communications, learning materials, and program logistics.
• Administer the Learning Management System (LMS), maintain training records, monitor completion rates, and provide end-user support.
• Generate reports, dashboards, and learning metrics to track participation, effectiveness, and continuous improvement opportunities.
• Serve as the primary contact for employee and manager inquiries related to learning and development programs.
• Collaborate with HR, business leaders, facilitators, and vendors to ensure successful program execution and alignment with organizational goals.
• Maintain learning documentation, SharePoint resources, standard operating procedures, and training records.
• Gather participant feedback and recommend enhancements to improve learner experience, program effectiveness, and operational efficiency.

Skills

Organizational skills

Project coordination

Time management

Communication skills

Collaboration

Education

Postsecondary degree or diploma in Human Resources or related field

Tools

LMS administration

Microsoft Office Suite

SharePoint

Teams

Job description

Turner & Townsend’s Learning & Development Coordinator in North America supports planning, coordination, and continuous improvement of learning initiatives. You will partner with the Global L&D team, HR, leaders, and external vendors to ensure high-quality programs that drive professional growth and organizational capability.

The role requires strong organization, attention to detail, and a customer-focused mindset in a fast-paced professional services environment.