Lead Product Manager, Incident Management

Geotab; Southwestern Ontario, Oakville; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading IoT company in Southwestern Ontario is seeking a Lead Product Manager for Incident Management. The role involves refining Collision Detection algorithms and developing new workflows. Candidates should have over 10 years of experience, particularly in Telematics and Product Management. The position requires strong SQL skills and the ability to manage contractor teams. This opportunity offers competitive benefits and a flexible working environment.

Benefits

Flex working arrangements

Home office reimbursement

Baby bonus & parental leave top-up

Online learning opportunities

Electric vehicle purchase incentive

Competitive medical and dental benefits

Retirement savings program

Qualifications

• 10+ years of relevant experience in Product Management.
• Experience with managing external contractors.
• Strong understanding of automotive insurance ecosystem.

Responsibilities

• Own the strategy for Collision Detection algorithms.
• Direct external contractor teams and manage backlogs.
• Collaborate with Engineering and Data Science teams.

Skills

Vendor Management

Telematics & IoT

Data querying via SQL

Leadership

Technical proficiency

Education

Bachelor’s degree in Engineering or Data Science

MBA or technical Master’s degree

Tools

SQL

Tableau

PowerBI

Google BigQuery

Job description

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third‑party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out ourblog and follow us @InsideGeotab onInstagram . Join ourtalent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Lead Product Manager, Incident Management who will own the end‑to‑end strategy for one of our most critical safety offerings, balancing the refinement of existing Collision Detection algorithms with the pioneering of a brand‑new Post‑Collision Workflow. The projects will vary in scope, complexity, and affected business area, requiring a builder who thrives on autonomy and is capable of navigating undefined territory to deliver a seamless safety experience. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you’ll do:

As a Lead Product Manager, Incident Management, your key area of responsibility will be acting as the technical and strategic captain to “right the ship” regarding collision accuracy while simultaneously building new revenue‑generating workflows from scratch. You will be responsible for directing external contractor teams, managing complex backlogs in Jira/JPD, and implementing data‑backed improvements to reduce “false positive” alerts. You will also need to work closely with internal Engineering and Data Science teams, external development partners, and Global Sales and Solutions Engineering leadership.

To be successful in this role, you will be a highly autonomous leader with operational grit and a turnaround mindset, capable of absorbing pressure from stakeholders while methodically rebuilding credibility. In addition, the successful candidate will have deep technical and data fluency, with the ability to independently query raw data via SQL to validate improvements. You must be able to manage multiple timelines and contrasting priorities—specifically balancing critical accuracy fixes with new feature development—to ensure rapid delivery and the restoration of organizational trust.

How you’ll make an impact:

Shape the strategic infrastructure needed to support and scale new and existing revenue streams across Geotab’s business, while driving a deeper understanding of market dynamics and customer needs to maximize the impact of telematics solutions in transforming their operations.

Drive the strategic vision behind multiple product roadmaps, ensuring cross‑functional alignment and prioritization across teams, while shaping long‑term business growth and influencing the overall product direction at the highest level.

Lead high‑impact customer discovery initiatives and mentor other team members in conducting interviews to refine value propositions and product fit.

Define prioritization frameworks to ensure alignment between long‑term strategy and business objectives.

Establish advanced reporting and monitoring frameworks that measure success (both qualitative and quantitative) across multiple product dimensions.

Design and implement feedback loops at scale, ensuring continuous alignment with market needs.

Ensure company‑wide understanding of product efforts, regularly communicating the “Why” at senior leadership forums and cross‑departmental meetings.

Lead complex problem and solution validation, ensuring strategic alignment and providing direction on critical solutions.

Oversee the translation of needs into detailed epics and initiatives, ensuring alignment with overall product strategy.

Work closely with technical project managers toward execution.

Collect and analyze feedback from customers, stakeholders and internal teams to continuously make improvements to products that are launched.

Lead efforts to enhance product management frameworks, mentoring other product managers and contributing to company‑wide initiatives.

What you’ll bring to the role:

10+ years of relevant professional experience, with at least 8+ years specifically in Product Management leading technical or data‑heavy products.

Mandatory experience in Vendor Management, managing external contractors, agencies, or offshore development teams to ensure quality and timeline adherence.

Deep experience in Telematics & IoT, specifically understanding accelerometer, GNSS, and sensor data related to crash detection and reconstruction.

Highly preferred experience in the automotive insurance ecosystem (InsurTech), specifically with First Notice of Loss (FNOL) or claims processing.

Technical proficiency in SQL for independent data querying and experience with Data Visualization tools (Tableau, PowerBI, or Google BigQuery).

Bachelor’s degree in Engineering or Data Science; an MBA or technical Master’s degree is a strong asset.

Strong leadership skills with a high bias for action and the ability to make difficult trade‑off decisions independently.

Ability to travel up to 40% for team, customer, and partner meetings.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

This posting is for an existing vacancy.

Why job seekers choose Geotab

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full‑time permanent employees only

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in‑person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud‑based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work‑life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [e-mail]. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy . Click here to learn more about what happens with your personal data.

The annual base salary for this position is the expected annual salary for this role, and may be subject to change. Geotab offers various perks and benefits and other compensation components that an individual may be eligible for. The actual base salary for this position depends on a variety of factors such as but not limited to skills, qualifications, education and overall experience, including the location the applicant lives while performing the job. This also includes equity with other team members and alignment with local market data. All offers of employment are contingent upon proof of eligibility to work and the individual's ability to pass a background check.