Lead Partner Success Manager

N-able Technologies Ltd.; Ottawa; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision – for you &

Generous PTO and holidays

Volunteer days

Pension plan

Employee stock purchase program

Discounted gym access

N-ablite Learning

Hybrid working model

Job summary

N-able Technologies Ltd. located in Ottawa is seeking a Manager, Customer Success to lead a Partner Success team focused on accelerating value, adoption, and retention for N-able partners.

You will engage across renewals, sales, and product teams to deliver best-in-class support and strategic guidance. In this hybrid role, you’ll mentor staff, optimize processes, and partner with stakeholders to scale the business.

Qualifications

• 3–5 years of relevant work experience in customer-facing roles such as renewals, sales, partner success, or account management.
• Experience hiring, developing, and leading a world-class, customer-facing team.
• Collaborates cross-functionally with renewals, sales, partner support, and products/engineering.

Responsibilities

• Build and lead a partner-advocacy team to manage partner relationships and goals.
• Influence partner lifetime value through retention and adoption.
• Monitor team performance and coach to achieve KPIs.
• Analyze partner behavior to drive campaigns and reduce churn.
• Communicate with named partners and escalate issues when needed.
• Drive partner lifecycle and map the partner journey for continuous improvement.
• Enable tools and processes to drive efficiency across activities.
• Report on partner impact and align with senior leadership.

Skills

People management

Cross-functional collaboration

Strategic thinking

Analytical skills

Data-driven

CRM proficiency

Salesforce

Service Cloud

Totango/Gainsight

NetSuite

Tableau

Tools

Salesforce

Service Cloud

Totango/Gainsight

NetSuite

Tableau

Job description

N-able Technologies Ltd. located in Ottawa is seeking a Manager, Customer Success to lead a Partner Success team focused on accelerating value, adoption, and retention for N-able partners.

You will engage across renewals, sales, and product teams to deliver best-in-class support and strategic guidance. In this hybrid role, you’ll mentor staff, optimize processes, and partner with stakeholders to scale the business.