Strategic Enterprise Customer Success Leader

ServiceNow; Surrey; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

ServiceNow is seeking a Customer Success Executive in Canada to lead post-sales transformation for strategic accounts, accelerating value realization and ensuring renewals. You will partner with C-level executives and cross-functional teams to drive strategic outcomes.

You will collaborate with Account Executives, manage risk, monitor key KPIs, and align the customer roadmap with ServiceNow’s offerings, while fostering a culture of innovation and continuous learning across the organization.

Qualifications

• Extensive experience leading large-scale digital business transformations.
• Trusted advisor to C-level executives in enterprise settings.
• Experience delivering scalable, repeatable customer success programs.
• Strong governance, strategy, and execution across cross-functional teams.

Responsibilities

• Own and drive post-sales transformation for strategic accounts.
• Partner with Account Executives to align pre- and post-sale strategies.
• Identify risks and develop mitigation to ensure value realization.
• Monitor KPIs: adoption, health, renewals, satisfaction, expansion.
• Collaborate with ServiceNow leaders and partners to drive continuous improvement.
• Advocate innovative solutions and foster learning within the team.
• Set measurable milestones and refine plans to ensure goals are met.

Skills

Leadership

C-level relationship management

Cross-functional leadership

Strategic account governance

Executive communication

Education

BA/BS degree

Master's degree preferred

Tools

CRM systems

Job description

ServiceNow is seeking a Customer Success Executive in Canada to lead post-sales transformation for strategic accounts, accelerating value realization and ensuring renewals. You will partner with C-level executives and cross-functional teams to drive strategic outcomes.

You will collaborate with Account Executives, manage risk, monitor key KPIs, and align the customer roadmap with ServiceNow’s offerings, while fostering a culture of innovation and continuous learning across the organization.