Customer Success Manager: Drive Microsoft Adoption (Remote)

Vffice Inc.; Montreal (administrative region); Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Collaborative work environment

Flexible work arrangements

Training opportunities

Job summary

A leading Microsoft Certified Partner in Montreal is seeking a Customer Success Manager to ensure clients achieve their long-term satisfaction and success with Microsoft solutions. As a key post-sales contact, you will guide customers through onboarding and maximize value from services like Dynamics 365 and Power Platform. You’ll monitor satisfaction, manage any issues, and work collaboratively with various internal teams to foster strong client relationships. This role offers a dynamic work environment with opportunities for professional development.

Qualifications

• Proven experience in customer success or account management.
• Understanding of Microsoft solutions and their business impact.
• Strong communication skills to liaise between clients and internal teams.

Responsibilities

• Serve as the primary contact for clients post go-live.
• Drive onboarding and adoption of Microsoft solutions.
• Monitor satisfaction and key metrics while managing escalations.

Skills

Customer relationship management

Microsoft Dynamics 365

Power Platform

Business Central

Client satisfaction monitoring

Tools

Microsoft Power BI

Job description

A leading Microsoft Certified Partner in Montreal is seeking a Customer Success Manager to ensure clients achieve their long-term satisfaction and success with Microsoft solutions. As a key post-sales contact, you will guide customers through onboarding and maximize value from services like Dynamics 365 and Power Platform. You’ll monitor satisfaction, manage any issues, and work collaboratively with various internal teams to foster strong client relationships. This role offers a dynamic work environment with opportunities for professional development.