Customer Success Manager: Drive Microsoft Adoption (Remote)

Vffice Inc.; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Collaborative work environment

Flexible work arrangements

Training opportunities

Job summary

A leading Microsoft Certified Partner in Montreal is seeking a Customer Success Manager to ensure clients achieve their long-term satisfaction and success with Microsoft solutions. As a key post-sales contact, you will guide customers through onboarding and maximize value from services like Dynamics 365 and Power Platform. You’ll monitor satisfaction, manage any issues, and work collaboratively with various internal teams to foster strong client relationships. This role offers a dynamic work environment with opportunities for professional development.

Qualifications

• Proven experience in customer success or account management.
• Understanding of Microsoft solutions and their business impact.
• Strong communication skills to liaise between clients and internal teams.

Responsibilities

• Serve as the primary contact for clients post go-live.
• Drive onboarding and adoption of Microsoft solutions.
• Monitor satisfaction and key metrics while managing escalations.

Skills

Customer relationship management

Microsoft Dynamics 365

Power Platform

Business Central

Client satisfaction monitoring

Tools

Microsoft Power BI

Job description

VFFICE is a fast-growing Microsoft Certified Partner based in Montreal, dedicated to empowering businesses through innovative Microsoft Cloud and Business solutions. Ranked #7 on Forbes Canada's Best Startup Employers 2024 and Great Place to Work Certified, we specialize in providing customized solutions for SMBs, multinational enterprises, private and public sector organizations, and the pharmaceutical and life sciences sector.

As a top tier Microsoft certified partner, with expertise in Microsoft Dynamics 365, Power BI, Azure, and Office 365, VFFICE delivers tailored technologies to meet unique challenges while enhancing operational efficiency and decision-making.

Our team of Microsoft-certified experts ensures exceptional results and a remarkable customer experience. We value our people, focusing on personal and professional growth, as well employee well-being, check out our company LinkedIn profile and Glassdoor reviews.

VFFICE is looking for a Customer Success Manager (CSM) to accompany our customers throughout their journey with Microsoft solutions (Dynamics 365, Power Platform, Business Central, etc.) and ensure their satisfaction, adoption and long-term success. As a post-sales strategic point of contact, you will play a key role from onboarding to full adoption, maximizing delivered value, accelerating time-to-value and fostering loyalty.

You will bridge the gap between customer needs and internal teams (consultants, architects, support, sales), while identifying opportunities for continuous optimization and building lasting & strategic customer relationships.

Your responsibilities

Experience & Skills

Nice-to-have

Serve as the primary point of contact for a portfolio of clients post go-live.

Drive structured onboarding and ensure successful adoption of Microsoft solutions.

Understand clients’ business goals and translate them into tailored success plans.

Ensure the customer relationship is strategic and not transactional.

Monitor customer satisfaction, product usage, and key metrics (adoption, value, risks).

Anticipate challenges, manage escalations, and coordinate actions with internal teams.

Advise clients on best practices, optimizations, and roadmap opportunities.

Partner with Sales to identify renewal, expansion, and cross-sell opportunities.

Contribute to continuous improvement of the customer experience and VFFICE’s Customer Success processes.

A collaborative, people-first, and stimulating work environment

Diverse, high-impact projects built around Microsoft solutions.

A culture that values quality, teamwork, and continuous improvement.

Professional development and training opportunities.

Flexible work arrangements (hybrid or remote, depending on the role).

The equipment and tools you need to perform at your best every day.

A culture rooted in trust, expertise, and tangible client impact.

Why work at Vffice ?

A collaborative team, real ownership, and meaningful impact.

At VFFICE, you’ll join a team that believes a successful project depends as much on structure, communication, and leadership as it does on technology. You’ll work on concrete initiatives that transform organizations—making a real impact on project outcomes and client satisfaction.

Ready to apply ?

Send us your resume — and, if possible, a few lines about your project management experience (context, your role, types of projects, teams involved, and results).