Customer Success Partner

ActiveOps; British Columbia; Hybrid; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Customer success bonus

Job summary

ActiveOps is seeking a Customer Success Partner in Canada who will work with a Customer Success Director on strategic accounts, owning relationships and delivery to drive Net Revenue Retention.

The role combines on-site customer engagement with remote collaboration and requires excellent relationship-building, data-driven decision-making, and a track record in retention.

Qualifications

• 4+ years working with operations stakeholders in customer success, account management, consulting, or operations.
• Strong relationship-building and communication skills with credibility in front of senior stakeholders.
• Comfort with data to demonstrate value, spot trends, and identify performance issues.
• Track record of hitting retention targets.
• A degree is preferred, but equivalent experience is absolutely fine.
• Bonus if you have knowledge or experience in Operations Management.

Responsibilities

• Deepen: Run business reviews, drive feature adoption, and turn product usage into demonstrable value.
• Renew: Keep stakeholders bought into the value delivered, and protect ARR through smooth renewals.
• Grow: Spot and log expansion opportunities, and work with Sales and your CSD to progress them.
• Promote: Build trusted-advisor relationships that turn into references, case studies, and warm introductions.
• Account Planning: Contribute to and execute against account plans owned by your CSD and Strategic Account Director.

Skills

Relationship-building

Communication

Data-driven

Retention targets

Education

Bachelor's degree preferred

Job description

Canada | Home-based (ON, BC) , with travel to customers | CAD $80,000–$110,000 + Customer Success bonus scheme

The opportunity

As a Customer Success Partner, you'll work alongside a Customer Success Director on our strategic accounts; owning the relationships and operational delivery that drive positive Net Revenue Retention. You'll be the person senior stakeholders trust to connect the value we deliver to the goals they actually care about, and the one who spots the opportunity to deepen, renew, or grow the relationship before anyone else does.

This is a relationship-first role. You'll spend the majority of your working week on-site with customers, building the kind of trust that turns decision-makers into advocates.

What you'll be doing

• Deepen: Run business reviews, drive feature adoption, and turn product usage into demonstrable value
• Renew: Keep stakeholders bought into the value delivered, and protect ARR through smooth, well-supported renewals
• Grow: Spot and log expansion opportunities, and work with Sales and your CSD to progress them
• Promote: Build trusted-advisor relationships that turn into references, case studies, and warm introductions
• Account Planning: Contribute to and execute against account plans owned by your CSD and Strategic Account Director

What we're looking for

• 4+ years working with operations stakeholders in customer success, account management, consulting, or operations
• Strong relationship-building and communication skills, with real credibility in front of senior stakeholders
• Comfort with data — using it to demonstrate value, spot trends, and identify performance issues
• A track record of hitting retention targets
• A degree is preferred, but equivalent experience is absolutely fine
• Bonus if you've got knowledge or experience in Operations Management.

Travel:

This role involves regular national travel, with occasional international trips, to be where your customers are.