L3 Production Support Engineer – Reconciliation Application

Synechron; Toronto; On-site; CAD 85,000 - 95,000; Full time

Benefits offered by this job

Flexible hybrid policy

Comprehensive benefits package

RRSP with employer contribution

Job summary

Synechron is seeking an experienced L2 Production Support Engineer to maintain reconciliation applications in a fast-paced production environment. The role focuses on monitoring health, incident resolution, RCA, and SLA adherence within a global consulting context.

We offer a hybrid policy in Toronto with competitive CAD 85K–95K base, plus comprehensive benefits. Join a multinational team delivering cutting‑edge digital solutions for financial services and technology clients.

Qualifications

• 5–8+ years in L2 Application/Production Support in financial services.
• Unix/Linux administration and troubleshooting expertise.
• SQL experience for production analysis and data validation.
• Experience with reconciliation, post‑trade or capital markets apps.
• Familiarity with ITIL incident, problem and change management.
• Exposure to monitoring tools (Splunk, Dynatrace, AppDynamics, Grafana, Kibana).
• Shell scripting for ops work and automation.

Responsibilities

• Provide L2 production support for reconciliation and post‑trade apps.
• Monitor incidents and requests, resolve within SLA.
• Perform RCA and problem management activities.
• Support production releases, changes, batch jobs, health checks.
• Collaborate with L3, Development, Infra, and Business teams.
• Participate in 24x7 support and on‑call rotations.

Skills

L2 Production Support

Unix/Linux

SQL databases

ITIL processes

Troubleshooting

Stakeholder comms

On-call rotations

Tools

Splunk

Dynatrace

AppDynamics

Grafana

Kibana

Autosys

Control-M

Job description

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile‑first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,850+, and has 60 offices in 20 countries within key global markets.

We are looking for an experienced L2 Production Support Engineer to support and maintain Reconciliation Applications in a fast‑paced production environment. The ideal candidate will be responsible for monitoring application health, resolving incidents, performing root cause analysis, ensuring SLA compliance, and collaborating with business, operations, and technology teams to maintain stable and reliable reconciliation processes.

This role requires strong troubleshooting skills, knowledge of financial/reconciliation workflows, and the ability to handle production issues with urgency and ownership.

Additional Information

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Toronto, ON is CAD $85K - CAD $95K/year & benefits (see below).

Responsibilities:

• Provide L2 production support for reconciliation and post‑trade applications.
• Monitor and resolve production incidents and service requests within SLA.
• Perform incident triage, root cause analysis (RCA), and problem management.
• Support production releases, change requests, batch jobs, and application health checks.
• Work closely with L3, Development, Infrastructure, and Business teams to ensure platform stability.
• Participate in 24x7 production support and on‑call rotations as required.

Requirements:

Experience

• 5–8+ years in L2 Application/Production Support within Banking, Capital Markets, or Investment Banking environments.
• Strong Unix/Linux administration and troubleshooting.
• Strong SQL (Oracle/MS SQL/MySQL/PostgreSQL) for production issue analysis and data validation.
• Experience supporting reconciliation, post‑trade, settlement, or capital markets applications.
• Good understanding of incident, problem, and change management (ITIL).
• Exposure to monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, Kibana, etc.
• Shell scripting for operational support and automation.
• Excellent troubleshooting and stakeholder communication skills.

Preferred skills:

• Experience with IntelliMatch or other reconciliation platforms.
• Capital Markets or Investment Banking domain experience.
• Knowledge of production releases, batch scheduling (Autosys/Control‑M), and DevOps/CI‑CD processes.
• Experience supporting business‑critical applications in 24x7 environments.

We offer:

• A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
• 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long‑term disability.
• Flexible hybrid policy.
• RRSP with employer’s contribution up to 4%.
• A higher education certification policy.
• On‑demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier‑one banks, financial institutions and insurance firms.
• A truly diverse, fun‑loving and global work culture.

S YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.