Production Support Analyst - Capital Markets

Synechron; Toronto; On-site; CAD 100,000 - 110,000; Full time

Benefits offered by this job

Hybrid work policy

Health insurance

RRSP contributions

Udemy for Business

Career coaching

Job summary

Synechron is seeking a Production Support Analyst to maintain and optimize capital markets trading and risk platforms. You will work hands-on across Linux/Windows environments, automate tasks, and collaborate with cross-functional teams to ensure stability and performance.

The role requires strong scripting skills (Python/Perl), knowledge of ITIL procedures, and experience with CI/CD pipelines. A hybrid work policy and Toronto base are offered.

Qualifications

• Bachelor degree or equivalent in a related field.
• Experience supporting large-scale capital markets trading/risk platforms.
• Strong scripting skills (Python, Perl).
• Knowledge of ITIL incident/problem/change management.
• Experience with CI/CD, monitoring tools.

Responsibilities

• Provide ongoing support and maintenance for capital markets trading and risk systems.
• Collaborate with cross-functional teams to ensure system stability and performance.
• Automate routine tasks via scripting to improve efficiency.
• Manage Linux, Windows, and SQL database environments.
• Document processes and issues using Confluence and Jira.
• Manage incidents, problems and changes per ITIL.
• Learn and become SME for new applications; provide user training.
• Monitor performance and build proactive alerts with monitoring tools.
• Support CI/CD pipelines using Github, Nexus, Jenkins, and Ansible.
• Coordinate with stakeholders to meet project deliverables.

Skills

Hands-on

Detail-oriented

Proactive

Communication

Education

Bachelor's degree in Science or equivalent

Tools

Python

Perl

Confluence

Jira

Linux

Windows

SQL

ITIL

GitHub

Nexus

Jenkins

Ansible

Job description

We are seeking a highly skilled and proactive Production Support Analyst to join our team, supporting large-scale, enterprise-wide capital markets trading and risk platforms. The ideal candidate will be hands‑on, detail-oriented, and capable of managing both daily operations and strategic initiatives.

Additional Information*
The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Toronto, ON is CAD $100k – CAD $110k/year & benefits (see below).

Role Responsibilities

• Provide ongoing support and maintenance for capital markets trading and risk systems.
• Collaborate with cross-functional teams to ensure system stability, performance, and continuous improvement.
• Automate routine tasks through scripting (Python, PERL, etc.) to improve efficiency.
• Manage and troubleshoot Linux, Windows, and SQL database environments.
• Document processes, issues, and user stories using Confluence and Jira.
• Manage incident, problem, and change requests following ITIL principles.
• Quickly learn and become SME for new applications, providing training to users.
• Monitor application performance and build proactive alerts using tools like ITRS Geneos, AppDynamics, Dynatrace.
• Support CI/CD pipelines and automation using tools like Github, Nexus, Jenkins, and Ansible.
• Coordinate with stakeholders to ensure project deliverables are met.

Requirements

• Must be extremely hands‑on, detail-oriented, assertive, and proactive.
• Proven experience supporting large-scale, enterprise‑wide, global trading and risk platforms.
• Strong scripting skills (Python, PERL, etc.).
• Solid understanding of Linux, Windows, SQL, and database concepts.
• Excellent organization, communication, and interpersonal skills.
• Ability to adapt and thrive in a fast‑paced environment.
• Bachelor of Science degree or equivalent.
• Knowledge of Capital Markets and sales lifecycle is a plus.
• Experience with ITIL, incident/problem/change management.
• Disciplined in documenting procedures and issues.
• Preferred, but not required: Experience with batch scheduling platforms like BMC Control M, Autosys, Tidal.
• Building application monitoring tools using ITRS Geneos, AppDynamics, Dynatrace.
• Experience with CI/CD, MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Docker, Kubernetes.

We Offer

• A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
• 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability.
• Flexible hybrid policy.
• RRSP with employer’s contribution up to 4%.
• A higher education certification policy.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellence (CoE) groups.
• Cutting edge projects at the world’s leading tier‑one banks, financial institutions and insurance firms.
• A truly diverse, fun-loving and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer.

Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all.

We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company.

We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply.

We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.